CGI Solution for Hawaii Department of Taxation Wins Best Customer Service Solutions Award



    Stock Market Symbols
    GIB.A (TSX)
    GIB (NYSE)

    FAIRFAX, VA, Dec. 14 /CNW Telbec/ - CGI Group Inc. (TSX: GIB.A;
NYSE:   GIB) announced today that its implementation of the ITIMS Imaging System
(IIS), an integrated scan, recognition, and storage platform at the Hawaii
Department of Taxation (DOTAX,) has won the Best Customer Service Solution at
the IBM Information On Demand Conference October 14-19 in Las Vegas, Nevada.
    The On Demand Innovation Awards ceremony honored best-in-class
applications and solutions from IBM Information Management customers and the
customers of its business partners. With IIS, the State of Hawaii DOTAX was
recognized in the Best Customer Service Solution category focused on solutions
that have significantly improved the level of customer service offered by an
organization.
    "We are very pleased with the results achieved from our IIS imaging
system," said Kurt Kawafuchi, director of the Hawaii Department of Taxation.
"The ITIMS Imaging System has significantly improved our customer service by
providing instant online access to tax returns. Previously it would take
several days to retrieve the paper tax returns. We look forward to continuing
to utilize innovative technology solutions like IIS as part of our
Administration's ongoing efforts to provide more government services online
and to create a paperless environment."
    The state chose CGI's Enterprise Content Management (ECM) group,
partnering with IBM-FileNet, to improve the overall customer experience as
well as streamline the internal processing of tax returns. As a long-term
FileNet partner, CGI had the service expertise and know-how to deliver a
cost-effective and high-volume platform to the state of Hawaii. The IIS
solution provided DOTAX with a comprehensive approach to consistent,
centralized, searchable and secure storage that helped the system make better
use of information, reduce cost and risk and increase productivity.
    "Our partnership with DOTAX over the years has been a model of success,"
added Michael Keating, Senior Vice-President, CGI. "IIS has continued a series
of modernizations at DOTAX, and we are delighted that they are being
recognized for their vision, dedication and achievements."
    "This collaborative project between the Hawaii Department of Taxation and
CGI is improving how we serve the taxpayers of Hawaii and has provided a solid
platform for ongoing and future technology enhancements," said Joan M. Bolte,
State of Hawaii Taxation Services Administrator and the Project Manager for
the ITIMS Imaging System (IIS).
    "An extension to IIS will be added for the upcoming income tax season to
process 2D Barcodes from approved vendor forms" noted Bolte. "2D Barcodes
speed the processing of paper tax returns by eliminating manual key-entry of
taxpayer information from the forms."
    The State of Hawaii DOTAX is part of CGI's AMS Advantage community
working to increase accountability and customer service in government. With
more than 190 state and local clients, CGI is driving this transformation
through built-for-government software, scalable technology, end-to-end
services and government experience.

    About CGI

    Founded in 1976, CGI Group Inc. is one of the largest independent
information technology and business process services firms in the world. CGI
and its affiliated companies employ approximately 26,000 professionals. CGI
provides end-to-end IT and business process services to clients worldwide from
offices in Canada, the United States, Europe, Asia Pacific as well as from
centers of excellence in North America, Europe and India. CGI's annual revenue
run rate stands at $3.7 billion and at September 30th, 2007, CGI's order
backlog was $12.0 billion. CGI shares are listed on the TSX (GIB.A) and the
NYSE (GIB) and are included in the S&P/TSX Composite Index as well as the
S&P/TSX Capped Information Technology and MidCap Indices. Website: www.cgi.com




For further information:

For further information: Investors: Lorne Gorber, Vice-President, Global
Communications and Investor Relations, (514) 841-3355; Media: Linda Odorisio,
Vice-President, US Communications, (703) 227-6161, linda.odorisio@cgi.com


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