CVPS Manages Documents and Records in Livelink ECM to Comply with Federal
and State Rules and Regulations
CHICAGO, March 26 /CNW/ - Open Text(TM) Corporation (NASDAQ: OTEX, TSX:
OTC), the largest independent provider of enterprise content management (ECM)
software and solutions, today announced that Central Vermont Public Service
(CVPS), an independent provider of energy and energy-related services to
customers in Vermont, has successfully implemented Open Text's Livelink ECM
solution to manage its electronic documents and records for compliance and
e-discovery. CVPS is now in the process of incorporating Livelink ECM into all
of its departments so it is available company-wide.
CVPS is the largest of Vermont's 21 utilities, serving approximately
155,000 customers across the state. The organization chose Livelink ECM to
gain better control over a fast-growing volume of information and to help the
company adhere to rules and regulations issued by various regulatory agencies.
"Livelink ECM offers one-stop-shopping, so to speak, when employees need
to find, organize and administer information," said Chuck Piotrowski,
Corporate Records Manager for Central Vermont Public Service. "With Open Text,
we feel we have much better control over information across the enterprise.
For example, in litigation, we can provide requested information in a timely
manner, or say with authority that we don't have the information."
Open Text's Livelink ECM solution allows CVPS to store and organize
documents and email in a single, authoritative repository. Through a simple
user interface, users from human resources, to engineering and operations, to
support services, to finance and to legal, have access to all documents and
records from a standard Web browser, allowing them to manage their records,
collaborate more effectively online, and share information across the
The records management capabilities of Livelink ECM provide an automated
system that resolves many of the complexities of electronic records
management, making processes transparent to end users. Additionally, CVPS uses
Livelink ECM to improve business processes through scanning, workflows and
Meeting Compliance Requirements
With Livelink ECM, CVPS is able to manage its operations in a more
transparent and efficient manner by ensuring that all content is safe,
searchable and readily accessible - regardless of the application software.
CVPS stores a variety of documents in the system, including its most important
corporate records. To help ensure that key documents are preserved,
non-destruct notices can be applied to ensure that documents or emails that
are subject to discovery or that are requested by regulators are available.
As part of its process for reviewing rates with regulators, CVPS uses
Livelink ECM as a library for maintaining information that has been submitted
to state regulators. CVPS has found that information that once could take
hours or days to find, now takes a matter of seconds. Livelink ECM is also
used to organize information relating to regulatory events for the Federal
Energy Regulatory Commission.
"Central Vermont Public Service has taken a crucial step forward by
implementing a unified enterprise content management solution to help control
its documents and records company-wide," said Steve Best, Vice President,
Energy & Chemical Sales at Open Text. "With Open Text's Livelink ECM, CVPS is
in a better position to reign in and securely manage its content, while at the
same time assisting the organization to comply with the multitude of rules
issued by federal and state regulators."
About Central Vermont Public Service
Central Vermont Public Service, an independent, investor-owned company
providing energy and energy-related services to customers throughout Vermont.
CVPS, the largest of the state's 21 utilities, serves 155,000 customers across
the state. Subsidiary SmartEnergy is a water-heater rental business.
About Open Text
Open Text(TM) is the world's largest independent provider of Enterprise
Content Management software. The Company's solutions manage information for
all types of business, compliance and industry requirements in the world's
largest companies, government agencies and professional service firms. Open
Text supports approximately 46,000 customers and millions of users in
114 countries and 12 languages. For more information about Open Text, visit
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success of any of the Company's strategic initiatives, the Company's growth
and profitability prospects, the benefits of the Company's products to be
realized by customers, the Company's position in the market and future
opportunities therein, the deployment of Livelink and our other products by
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