Canadians speak out on rudeness ahead of the holiday travel season



    Travelocity.ca poll reveals top travel behaviours that irritate Canadians

    TORONTO, Dec. 4 /CNW/ - By now, most Canadians have already made their
travel plans for the hectic holiday season. Flights are booked, cars are
rented, and accommodations have been reserved. But no matter how organized the
plans are, most Canadians have not prepared for the frustrations they may face
getting to their holiday destination.
    According to Travelocity.ca's Air Travel Tolerance poll, 97.5 percent of
Canadians say that they expect to sometimes or always experience travel
delays, either at the gate, on the tarmac, or in the air. Naturally, when
people are faced with unforeseen travel delays, tempers fray and emotions can
erupt. The bad news, according to the poll findings, is that Canadian
travellers in this heightened-security world are not getting any more patient
when it comes to handling such situations. Thirty nine percent of respondents
believe that their travelling cohorts are less polite than in years past.
    "Travelling doesn't always bring out the best in people," Jennifer
Gaines, Contributing Editor, Travelocity.ca, said. "Everyone has their own
idea of what constitutes rude behaviour and not all Canadians will be thrilled
by their fellow travellers. It's important to prepare for crowds and delays,
and keep your cool if things go wrong."
    Chatty neighbours and a less-than-cordial flight crew are the biggest
annoyances for travellers, with 44 percent indicating that these factors would
make for an unpleasant flight experience. It seems that Canadian travellers
are more annoyed by behaviour than by environmental factors. Dirty or
malfunctioning bathrooms (16 percent), poor air circulation (15 percent) and
not getting a preferred seating assignment (12 percent) were all deemed less
bothersome for travellers. Although many complain outwardly about the lack of
food on flights nowadays, only five percent flagged this as the most annoying
element when flying.
    When Travelocity.ca's poll dug a little deeper, Canadians divulged the
specific air travel behaviours that they find to be rude:

    
    -   Kicking the back of the seat - 98 percent
    -   Loud talking or swearing - 97 percent
    -   Excessively loud music or movies - 91 percent
    -   Another passenger hogging the armrest - 86 percent
    -   Reclining the seat all the way back - 73 percent
    -   Taking off shoes - 19 percent
    

    The polls showed that what is classified as rude or unacceptable behavior
differs between some groups. For example, while 17 percent of passengers with
children of their own were bothered by crying or uncontrolled children,
30 percent of those without little ones of their own found the behaviour to be
"very rude".
    The Travelocity.ca poll was conducted from Sept. 27 - Oct. 2, 2007. The
survey obtained information from travellers who booked air travel within the
last 12 months. For complete survey details, go to
www.travelocity.ca/airtolerance or contact Thornley Fallis Communications at
(416) 515-7517.

    About Travelocity.ca

    Travelocity.ca(SM) is a leading Canadian full-service travel Web site,
providing reservation capabilities for hundreds of the world's leading
airlines, including WestJet, Porter Airlines and Air Canada, nearly sixty
thousand hotels around the world and best-in-class car rental companies.
Travelocity.ca also offers thousands of vacation and cruise packages, Last
Minute Deals, and a vast database of destination and travel information.
    Travelocity's customer-driven focus, backed by live 24/7 phone support,
great prices and powerful shopping technology has made Travelocity the fifth
largest travel agency in the U.S. - booking $7.4 billion in travel in 2005.
Based in Southlake, Texas, Travelocity also owns and operates Travelocity
Business(SM) and GetThere(R) for corporate travelers, lastminute.com, a leader
in European online travel and ZUJI, a leader in Asia-Pacific online travel.
Travelocity is owned by Sabre Holdings Corporation (NYSE:   TSG), a world leader
in travel commerce.





For further information:

For further information: For additional holiday travel statistics or to
book an interview with a Travelocity.ca representative to discuss tips on how
to survive the holiday travel season, please contact: Marissa Lukaitis, (416)
515-7517 ext 224, lukaitis@thornleyfallis.com; Joscelyn Smith, (416) 515-7517
ext 226, smith@thornleyfallis.com

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