- Audio function will assist customers with vision loss
- Added security features to ensure protected transaction
- Using a headset, customers can listen to instructions in both English
TORONTO, April 9 /CNW/ - BMO Bank of Montreal today announced that audio
capability is now available at all of BMO's 2000 plus ABMs across Canada. This
new feature provides greater accessibility and security to customers affected
by vision loss.
"Our customers that are affected by vision loss and our elderly customers
will have greater accessibility to banking services at every ABM across
Canada," said Sid Chopra, Vice President, Everyday Banking. "This is yet
another example of how we are delivering an exceptional customer experience."
To ensure security customers can choose to display or not display the ABM
transaction screen while audio is in use. The audio ABMs will give customers
the ability to hear private voice instructions when conducting an ABM
transaction using audio headphones and the key pad. Most standard headsets
from portable music players can be used.
As the Bank's ABM solution provider, Phoenix Interactive is pleased to
have worked with BMO Bank of Montreal to provide audio capability across the
"As a leader in the Canadian banking industry it is evident that BMO is
committed to the continued enhancement of the customer experience," said Kyle
MacDonald, Chief Executive Officer, Phoenix Interactive. "Phoenix is proud to
have worked with the Bank to provide a world-class ABM solution that increases
BMO's Commitment to Accessibility
BMO is committed to ensuring that all of our customers have access to
products and services. That begins with providing barrier-free access at
branches across the country. Today, more than 90 per cent of BMO's Canadian
branches provide level or ramped entries to accommodate customers with
disabilities. Many branches also offer wheelchair-height seating arrangements
at service counters.
Also, to assist customers with vision loss, BMO Bank of Montreal offers
fully personalized large-print cheques with perforated guidelines as well as
statements in Braille. BMO Bank of Montreal Direct Banking Client Service
Centre is equipped with a teletypewriter which allows our clients who are
deaf, deafened or hard of hearing to have all of their banking needs met
through one single point of contact.
For more information on BMO ensuring accessibility, please call 1 877
CALL BMO or the TTY Service for Hearing Impaired Customers 1 866 889-0889.
For further information:
For further information: Media Contact: Kasia Lech, Toronto,
email@example.com, (416) 867-3996; Lucie Gosselin, Montréal,
firstname.lastname@example.org, (514) 877-8224; Laurie Grant, Vancouver,
email@example.com, (604) 665-7596