Canadian Cancer Society dials into innovative telephone technology to make services more accessible for deaf communities in Ontario



    BELLEVILLE, ON, March 3 /CNW/ - The Canadian Cancer Society today
introduced new digital technology to its telephone-based Cancer Information
Service and Peer Support program to better serve the needs of deaf, deafened
and hard of hearing communities in Ontario.
    For many years, the Canadian Cancer Society has used an automated phone
system to provide access to its toll-free Cancer Information Service and Peer
Support program. Quite often, those in deaf communities have trouble
connecting to automated phone systems. The introduction of new digital
telecommunications technology will make it easier for those in deaf
communities to comfortably navigate the Society's information and support
services. The new technology is also more user-friendly for Canadian Cancer
Society staff members than traditional telephone typewriter (TTY) devices.
    "The Canadian Cancer Society actively looks for ways reach out to diverse
communities" says Donna Czukar, Director, Cancer Information and Support,
Ontario Division, Canadian Cancer Society. "Members of the public have always
been able to call upon us for cancer information and support services. We are
very pleased to introduce technology that will make it easier for those in
deaf, deafened and hard of hearing communities to access to our services" she
says.
    Currently, the new digital technology is in use with Canadian Cancer
Society staff at the Cancer Information Service and Peer Support program. It
is also being piloted at the Society's Belleville Unit office, where there is
a sizable deaf community.
    The announcement was received with enthusiasm in deaf communities. "It is
exciting for me to see this technology available at the Canadian Cancer
Society. The technology is very useful for the culturally and orally deaf,
deafened and hard of hearing people in Ontario" says Marguerite Constable a
Belleville resident and Canadian Cancer Society volunteer.
    The Canadian Hearing Society, which provides services, products, and
information that remove barriers to communication for people who are
culturally Deaf, oral deaf, deafened, and hard of hearing also welcomed the
news.
    Members of deaf communities in Ontario can access the Canadian Cancer
Society Cancer Information Service and Peer Support program by calling a
toll-free TTY number 1 866 786-3934.

    The Canadian Cancer Society is a national community-based organization of
volunteers whose mission is the eradication cancer and the enhancement of the
quality of life of people living with cancer. When you want to know more about
cancer, visit our website www.cancer.ca or call our toll-free, bilingual
Cancer Information Service at 1 888 939-3333.




For further information:

For further information: or to book an interview opportunity, please
contact: Camille Beaubien, Public Relations, Ontario Division, Canadian Cancer
Society: (416) 488-5402, ext. 2021


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