TORONTO, March 8 /CNW/ - The Honourable Monte Solberg, Minister of Human
Resources and Social Development, and Toronto Deputy Mayor Joe Pantalone,
announced today the opening of an outreach service site in Toronto City Hall,
making it easier for residents to access the programs and services they need,
where and when they need them.
Thanks to a partnership between Service Canada, ServiceOntario, and the
City of Toronto, residents of Toronto will now have access to a range of
government services and information in one location. A Service Canada Outreach
site and a ServiceOntario kiosk will be co-located with the Toronto
Government's Elections and Registry Services, with a Service Canada agent
available on-site every Tuesday and Thursday from 8:30 a.m. to 4:30 p.m. to
provide citizens with information about federal programs and services, and
respond to their questions about Employment Insurance and pension benefits.
"Canadians have said they want simple and efficient service and they want
a choice in how they access that service, whether it is by phone, Internet or
in person," Minister Solberg said. "With this new outreach site, Canada's New
Government is making sure residents in the City of Toronto have access to
personalized assistance from people who can help them get the right
information about the programs and services they need."
"We all share one taxpayer, and this project demonstrates the City of
Toronto's commitment to make the quality services we provide more accessible
to the public we serve," said Deputy Mayor Joe Pantalone. "Every citizen
should have direct and simple access to government services."
Toronto's Elections and Registry Services area will continue to provide
services including birth registrations and marriage licenses. In addition, the
ServiceOntario kiosk will provide province-wide, one-stop access to a wide
range of provincial government services. This makes it easier for citizens to
find and access provincial government services they need in much less time and
with much less hassle.
Service Canada is integrating services from a number of federal
departments to form a single service delivery network. With a combination of a
national telephone information service, on-line services, and Service Canada
Centres, information on programs and services is just a call, click or visit
away. Over the next three years, Service Canada will keep enhancing and
introducing more services with the goal of continuous improvement in service
delivery and client satisfaction.
This news release is available in alternative formats upon request. Call
1 800 788-8282 on a touch-tone phone, or through a teletypewriter (TTY).
For further information:
For further information: (media only): Ferne Shuttleworth, Service
Canada Communications, (416) 954-7360; Rob Andrusevich, City of Toronto, (416)
397-4149; Ciaran Ganley, Ministry of Government Services, (416) 325-8659;
Media Relations Office, Service Canada, (819) 994-5559; Public Enquiries:
1-800-O-Canada (1-800-622-6232), TTY: 1-800-926-9105, servicecanada.gc.ca