IRVINE, Calif., May 1 /CNW/ -- "Our entry into Lebanon represents a major
new phase in the global call center market," was how the Chairman of Call
Center International (CCI) (www.CCIntl.cc), Jay Hanna Ajaltouni described the
level of operations made possible by an agreement reached with inContact, Inc.
(Nasdaq: SAAS) (www.inContact.com). The two companies have entered into an
exclusive two-year contract to build and operate leading-edge contact centers
in Lebanon. CCI is providing bandwidth, connectivity, staffing and management,
with inContact making a substantial commitment in providing Automated Call
Distribution (ACD), eLearning and Workforce Management solutions. Their
contract gives CCI the exclusive rights to use the services of inContact
Irvine CA-based CCI has been awarded one of five licenses to operate
contact centers in Lebanon by the Lebanese Ministry of Telecommunications.
Granting these licenses is part of the Lebanese government's efforts to
provide more jobs for the country's workforce, which is acknowledged to be
well educated and highly skilled. Along with the license, the Lebanese
government has pledged to provide full support and encouragement of this new
CCI Chairman, Jay Hanna Ajaltouni brings over two decades of experience
in telecommunications, including serving as CEO of three companies that he
founded and continues to lead. Contact center industry veterans with over a
century of combined experience in establishing and operating contact centers
have been recruited to fill out the balance of the executive management team.
"We have the objective of bringing new jobs to Lebanon as well as offering a
state-of-the-art value proposition to our customers," said Mr. Ajaltouni.
Senior Corporate Advisor, William R Robertson, Ph.D. said "We are
planning a total of five contact centers in Lebanon to be provisioned over
time and look forward to working with our technology partners and the Ministry
of Telecommunications as well as the American Lebanese Chamber of Commerce in
this process. One of our key focus areas includes the development of online
distance education for schools, government agencies, and higher learning
About Call Center International
Call Center International (CCI), headquartered in Irvine California, is a
professional outsourcing services company providing telephone and
Internet-based contact services for a wide variety of industry sectors on a
global scale. Through its strategic partners it operates a fully redundant,
high-speed telephone and global data network, and provides wide area wireless
access to Internet and private networks. CCI management brings a collective
century of telecom, IP, satellite, wireless, and data experience to support
this new venture. To learn more about CCI, visit www.CCIntl.cc.
inContact, Inc.(R) (NASDAQ: SAAS) provides the market leading on-demand
customer contact center platform, inContact, to approximately 600 contact
centers across the globe. With its roots in telecommunications and network
infrastructure, inContact is unique in its offering because it combines a
powerful connectivity backbone with a world-class software platform. To learn
more about inContact, visit www.inContact.com.
For further information:
For further information: Will Robertson of Call Center International,
+1-949-250-4780, ext. 301, Will.Robertson@CCIntl.cc Web Site: