CAA-Quebec publishes its 2008 study of vehicle warranties - U.S. models offer improved coverage



    QUEBEC, Jan. 31 /CNW Telbec/ - Warranties are definitely an important
aspect to consider when it comes to choosing a new vehicle. CAA-Quebec, well
aware of the importance and complexity of the decision, has for the 23rd
straight year published an in-depth analysis of the issue, with a view to
helping consumers make informed choices.
    One key observation made by CAA-Quebec's Automotive Advisory Services,
which supervised the study, is that the U.S. automakers are this year offering
improved coverage compared to their Japanese and Korean counterparts -
although the latter continue to provide the most generous warranty packages.

    U.S. models - In surveying Ford products, the study notes that the
five-year/160,000-kilometre warranty offered with the Super Duty truck lineup,
which features the 6.4-litre Power Stroke diesel engine, now covers the entire
powertrain (engine, transmission, transfer case, differentials), whereas in
2007 it applied to the engine only. Following Ford's lead, Chrysler and GM
have also retained for 2008 the basic warranties that they offered in 2007. In
addition, the GM product line, including Saturn and SAAB vehicles, features
five-year/160,000-kilometre roadside assistance coverage.

    Japanese and Korean models - Looking at powertrain warranties, the study
found that Subaru and Acura each offer, in addition to a warranty on major
components (engine, differential and transmission), coverage for other
components such as cooling system parts. "A few years ago, this warranty was
available on almost all Japanese vehicles as well as other Asian imports, but
only Acura and Subaru currently offer it," says Kacya Cotton, Automotive
Analyst for CAA-Quebec.
    Once again this year, Mitsubishi gets the nod for the best all-around
protection, with its five-year/100,000-kilometre bumper-to-bumper warranty
(including surface rust), backed by a 10-year/160,000-kilometre powertrain
warranty. Hyundai and Kia also provide attractive warranties, featuring
five-year/100,000-kilometre full-vehicle protection.

    A well-respected and eagerly awaited study - Each year, CAA-Quebec
contacts all vehicle manufacturers on the Canadian market, requesting detailed
information on the warranty programs they offer consumers. The full warranty
details, including exclusions, are then analyzed and entered into a
comparative table. For each manufacturer, the study also lists all components
covered, as well as all warranty restrictions. "There is no doubt that our
study is eagerly awaited and well respected by the auto industry. In fact, in
certain cases, we have seen automakers make changes to their warranty programs
following the publication of our study and the comparisons made with their
competitors' offers," Ms. Cotton notes.
    All consumers will be able to view the results of the study for a limited
time at www.caaquebec.com/Automobile/ServicesConseilsAuto/. Results will then
be available to CAA-Quebec members, who will also be able to request a print
copy of the study from CAA-Quebec Automotive Advisory Services, which employs
a team of professionals who provide a variety of automobile-related
information to consumers.

    CAA-Quebec, a not-for-profit organization founded in 1904, provides
automotive, travel, residential and financial services, benefits and
privileges to its 925,000 members.




For further information:

For further information: Montreal: Claudia Martin, (514) 861-7111, ext.
3210, clmartin@caaquebec.com; Quebec: Philippe St-Pierre, (418) 624-2424, ext.
2418, pstpierre@caaquebec.com

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