Best Buy wants its customers to know that they do not charge a restocking
fee for returns
MONTREAL, Feb. 18 /CNW/ - In response to a viral email circulating that
contains incorrect information on its return policy, Best Buy Canada advises
consumers that they do not have a restocking fee for products returned to
their stores. As a non-commissioned retailer, Best Buy is focused on providing
customers with a hassle-free experience which includes their policy for
returns, exchanges and refunds.
At no time have Best Buy stores in Canada ever charged restocking fees
and immediate refunds are provided in store based on the terms and conditions
of the purchase.
Best Buy's exchange and refund policy for products purchased in store is
If for any reason you are not completely satisfied with your purchases,
Best Buy Canada will gladly give you a full refund or exchange. Simply
return the product within 30 days (14 days for Computers, Monitors,
Printers, Notebook Computers, Camcorders, Digital Cameras, Radar
Detectors, Portable DVD Players and Air Conditioners) in its original
condition and packaging (including all manuals & accessories) along with
the original sales receipts. There will be a nominal charge for missing
packaging, accessories or manuals.
Due to copyright laws, computer and game console software, music CDs and
DVDs in opened packages may only be exchanged for the same item. Terms
and conditions are subject to change without notice. All transactions,
including price protection, require your original Best Buy sales receipt
or electronic invoice (obtainable anytime from "my orders") for online
This policy can also be found online at www.BestBuy.ca and is posted
clearly on large signage located near the customer service area of all stores.
Best Buy asks that anyone that receives this email please disregard and
do not forward.
For further information:
For further information: Patrick Lavoie, (514) 905-7757