Best Buy Canada Clarifies Its Return Policy



    
    Best Buy wants its customers to know that they do not charge a restocking
    fee for returns
    

    BURNABY, BC, Jan. 26 /CNW/ - In response to a viral email circulating
that contains incorrect information on its return policy, Best Buy Canada
advises consumers that they do not have a restocking fee for products returned
to their stores. As a non-commissioned retailer, Best Buy is focused on
providing customers with a hassle-free experience which includes their policy
for returns, exchanges and refunds.
    At no time have Best Buy stores in Canada ever charged restocking fees
and immediate refunds are provided in store based on the terms and conditions
of the purchase.
    Best Buy's exchange and refund policy for products purchased in store is
as follows:

    
    If for any reason you are not completely satisfied with your purchases,
    Best Buy Canada will gladly give you a full refund or exchange. Simply
    return the product within 30 days (14 days for Computers, Monitors,
    Printers, Notebook Computers, Camcorders, Digital Cameras, Radar
    Detectors, Portable DVD Players and Air Conditioners) in its original
    condition and packaging (including all manuals & accessories) along with
    the original sales receipts. There will be a nominal charge for missing
    packaging, accessories or manuals.

    Due to copyright laws, computer and game console software, music CDs and
    DVDs in opened packages may only be exchanged for the same item. Terms
    and conditions are subject to change without notice. All transactions,
    including price protection, require your original Best Buy sales receipt
    or electronic invoice (obtainable anytime from "my orders") for online
    orders.
    

    This policy can also be found online at www.BestBuy.ca and is posted
clearly on large signage located near the customer service area of all stores.
    Best Buy asks that anyone that receives this email please disregard and
do not forward.





For further information:

For further information: Heather Seabrook, Best Buy Canada, (604)
412-1011, hseabrook@bestbuycanada.ca; Scott Morris, Best Buy Canada, (778)
452-3412, scmorris@bestbuycanada.ca


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