Suspect arrested by Montreal police
No disclosure of customer financial or calling information
Some unpublished numbers included in the data
MONTREAL, Québec, Feb. 12 /CNW Telbec/ - Working with the City of
Montreal Police Service, Bell has recovered data containing records for some
3.4 million customers in Quebec and Ontario that was stolen from the company.
Acting on information received by the company in mid-January, Bell
Corporate Security and Montreal police immediately launched an investigation
to identify the suspect in possession of the data and the type of information
contained in the stolen material.
Accompanied by police, Bell executed a search of two locations in
Montreal today. Police now have arrested a suspect. Charges are pending. Bell
customer data in the suspect's possession has been recovered.
The customer information recovered in the investigation includes name,
address, telephone number and list of Bell services. No information relating
to personal identification numbers, customer credit, credit card numbers,
reference checks, billing or long-distance calling details were included in
the stolen material. However, a portion of the data - approximately five per
cent - includes unpublished telephone numbers. Bell has already begun to
contact those customers with unpublished phone numbers directly.
Bell is pursuing the investigation further to determine exactly how the
data was stolen. The company is also exploring its legal rights with regard to
further civil proceedings.
Protecting the privacy of customer information is of prime importance to
Bell. The company has strict policies and procedures and sophisticated
security systems in place to protect that information. Bell consistently ranks
among the top corporations in Canada for its practices and policies when it
comes to protecting the privacy of customer information.
Bell is Canada's largest communications company, providing consumers with
solutions to all their communications needs, including telephone services,
wireless communications, high-speed Internet, digital television and voice
over IP. Bell also offers integrated information and communications technology
(ICT) services to businesses and governments, and is the Virtual Chief
Information Officer (VCIO) to small and medium businesses (SMBs). Bell is
proud to be a Premier National Partner and the exclusive Telecommunications
Partner to the Vancouver 2010 Olympic and Paralympic Winter Games. Bell is
wholly owned by BCE Inc. For information on Bell's products and services,
please visit www.bell.ca. For corporate information on BCE, please visit
For further information:
For further information: Mark Langton, Bell Media Relations, (416)