Bell Canada invests to improve field operations with new software - Effeciency gains will have a positive impact on customer service



    Implemented throughout Ontario & Quebec, new software centralizes &
    electronically ties together all parties & processes involved in field
    Interventions

    MISSISSAUGA, Dec. 13 /CNW Telbec/ - TelDig Systems, a leader in software
solutions for Utilities, today announced that it successfully implemented its
TelDig Nexus Asset Management Software to manage Bell Canada's office and
field operations for both buried and aerial network interventions.
    The solution electronically ties together office resources, field
technicians, excavators, inspectors as well as supervisors through a virtual
access to a central database. Users are able to attach photos, videos, images,
digital mapping, etc... It also connects to other corporate systems such as
Accounts Payables, CRM, Technician Dispatch, Legal, Inventory control and
Billing. Centralizing data allows process automation and improves
infrastructure damage reporting and Claims management. TelDig Nexus will also
electronically connect excavators to damage prevention call centers. "Having a
central database for all the data concerning our assets, improves our cost
control, our inspection process and therefore the overall service to our
customers" stated Brent Fleury, Associate Director Field Services at Bell's
Damage Prevention Cost Recovery Centre. "It is much easier now to manage our
claims, all the information is accessible" he continued. "Exceptional support,
careful planning, listening to the customer and adapting the software are key
elements that provided the grounds for this success. We have to work as a team
to make this work" stated Martin Johnson, TelDig's Vice-President. "We are
proud to serve Bell, an established name in the industry. Our team is behind
them 100%, day or night" he continued.

    About TelDig Systems

    Founded in 1994, TelDig Systems is a premier provider of software
solutions for Utilities. TelDig Systems develops markets and supports state of
the art software tools to manage assets and underground plant locate requests
for call centers, utilities and contract locators. The TelDig Series covers
all aspects of the buried utility locate request lifecycle with unique
technology that optimizes time and money of the resources involved, from the
One Call center to the locator in his truck. The TelDig Nexus covers all
processes concerning field interventions, electronically linking all parties
and centralizing data access.




For further information:

For further information: Martin Johnson, TelDig Systems Inc., (800)
501-5554 ext.277, sales@teldig.com, www.teldig.com

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TELDIG SYSTEMS INC.

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