LEXINGTON, KY., April 4 /CNW/ - www.exstream.com--Exstream Software, Inc.
today announced that its client, Bell Aliant, one of the largest regional
telecommunications service providers in North America, was named a finalist in
the Operational Excellence category for the 2007 Billing World and OSS Today
Excellence Awards. Bell Aliant earned the recognition by integrating
Exstream's Dialogue enterprise document automation software with the company's
four separate billing systems in Atlantic Canada where they operate under the
Aliant brand. The result was a redesigned billing statement that is clearer,
more personalized, and gives customers the option of receiving their bill
electronically. A key goal of the redesign was to reduce the number of
billing-related calls to the call center. To date the company has exceeded
expectations, receiving less than one percent of the calls forecasted related
to the new bill.
User-friendly charts, icons and highlighted text make the new bill easier
to understand for customers. Additionally, customer service representatives
(CSRs) and customers can now view the same bill during a call because Dialogue
generates a PDF of the printed bill for both customer online viewing and CSR
retrieval from archive. In addition to transitioning more Atlantic Canadian
customers to e-billing, Aliant reports the new Dialogue-created bill will
reduce printing and mailing costs and provide opportunities for cross-selling
and up-selling additional products and services.
"We are proud to be recognized as a finalist for this impressive award,"
said Claudine Langan, director of consumer marketing for Bell Aliant. "Our
customer experience at Bell Aliant can be summed up in three words: service,
value and community. The overall goal of the bill redesign initiative was to
provide a positive customer experience that reflects these three pillars. The
majority of the feedback we are receiving from our customers indicates we are
achieving this. So far, they love the new bill layout."
"We are very pleased to see Bell Aliant named as a finalist for this
coveted award and congratulate them on the well-deserved recognition," said
Jim Norton, vice president of Exstream's telecommunications practice. "We are
thrilled that Dialogue is playing a major role in helping Bell Aliant achieve
its goals of reducing billing-related calls to their contact center, reducing
production costs, and providing opportunities to increase revenue."
Billing World and OSS Today magazine annual awards are given in
recognition of a company's ongoing success and influence on the
telecommunications industry. Winners will be announced at the Billing and OSS
World 2007 conference at McCormick Place in Chicago, IL on Wednesday, April
About Bell Aliant Regional Communications
Bell Aliant (TSX:BA.UN) is one of North America's largest regional
communications providers. Through its operating entities it serves customers
in six Canadian provinces with innovative information, communication and
technology services including voice, data, Internet, video and value-added
business solutions. Through its xwave offices, Bell Aliant also provides IT
professional services in Canada and the US. Bell Aliant's 10,000 employees are
committed to deliver the highest quality of customer service, choice and
convenience. In Atlantic Canada, communications products and services are
delivered to customers through the Aliant brand.
About Exstream Software
Ranked among the world's fastest growing technology companies, Exstream
Software provides enterprise software solutions for businesses around the
world to streamline document creation processes and produce higher quality,
relevant communications of all types for delivery through print/mail and
online channels. Companies in the financial services, insurance, healthcare,
service provider, telecommunications, utilities, hospitality, retail,
government, and other industries benefit by getting communications to market
as much as 85 percent faster, reducing document production costs up to 80
percent, and as much as tripling customer response. Visit Exstream at
www.exstream.com, or contact +1 859-296-0600 or firstname.lastname@example.org for more
All trademarks are the property of their respective owners.
For further information:
For further information: Sterling Marketing Group Account Executive for
Exstream Sandy Armstrong, 630-690-5500 ext. 225 or Bell Aliant Media Relations
Peter Murchland, 877-487-3165