VICTORIA, Aug. 26 /CNW/ - BC Assessment released the results of five
separate customer satisfaction surveys today.
For this year's surveys, a new online client inquiry system was
introduced in January to more efficiently track customer interactions, saving
an estimated 30,000 pieces of paper in the process. In addition, the 2009
surveys used a new composite score index which provides a broader
representation of customer satisfaction survey results.
"Our customer service commitment is to be reliable, accessible, uniform
and respectful," said Connie Fair, President and Chief Executive Officer of BC
Assessment. "This important research tells us how we are doing to measure up
to those service principles. We use the feedback to enhance our products and
services which support positive customer experiences for the future."
The scores (based on a composite score of 10 core customer satisfaction
questions) are as follows:
Provincial Government (ministries and agencies) = 99 per cent
First Nations clients = 98 per cent
Local governments = 95 per cent
Non-residential property owners (e.g. businesses) = 88 per cent
Residential property owners = 83 per cent
The five surveys were completed by Malatest and Associates Ltd., an
independent research firm, between April and June, 2009. The complete reports
are posted online at www.bcassessment.ca/customer_service.asp. You can also
find more information about BC Assessment and the property assessment process
on the website.
For further information:
For further information: Media Contact: Shelby Alfred, Communications
Department, (250) 595-6211 local 251