New solution provides advanced telephony features and greater efficiency
for 800 employees at company's Tapei headquarters and supports expansion
plans to cover 36,000 workers located throughout Taiwan
TAIPEI, Taiwan, Dec. 12 /CNW/ -- Avaya Inc., a leading global provider of
business applications, systems and services, today announced that it has
successfully deployed a new IP telephony system for Bank SinoPac, the fourth
ranking private bank in Taiwan. The new system enhances operational
efficiency, simplifies communications management, and delivers new mobile
working capabilities for the staff.
Following the merger of International Bank of Taipei and Ever Trust Bank,
the new company's Bank SinoPac subsidiary needed to quickly implement a new
communications solution that could support the sudden increase in employees.
The bank looked for a more efficient, integrated communication network with
advanced telephony features and flexibility to support its growing workforce.
"The stability and security of the Avaya system gave us the confidence we
needed to build a next-generation IP telephony system. In addition, its large
capacity and scalability are quite suitable for financial institutions with
many customers like Bank SinoPac," said Robert Tsai, Senior Vice President of
Information Technology Division, Bank SinoPac. "The new Avaya platform that
has been established in our headquarters office building can easily be
extended to all of our branches in Taiwan."
At Bank SinoPac's headquarters office in Taipei, the Avaya Communication
Manager IP telephony solution provides over 800 users with advanced features
including audio conferencing, mobility and more. The bank plans to extend the
network to 36,000 users at 250 remote sites.
Today, staff members at the company's headquarters can log onto the
network using any IP phone and always have the same extension and
communications features, thus improving mobility and simplify back office
"This is just the beginning for Bank SinoPac," said Robert Tsai. "We
plan to migrate all of our communications systems to the new IP platform, and
integrate office communications and our customer call centers. We believe the
system will greatly enhance our efficiency and help us better serve the
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site: http://www.avaya.com.
For further information:
For further information: Michael Miao, +86-10-8516-5519,
firstname.lastname@example.org, or Deb Kline, +1-908-953-6179, email@example.com, both of
Avaya Inc. Web Site: http://www.avaya.com