Additional claims adjusters in the area to help start the rebuild
TORONTO, May 17 /CNW/ - With the wildfires in Slave Lake, Alberta and
surrounding area continuing to burn, Aviva Canada, one of the country's
leading providers of home, auto, recreational vehicle, group and
business insurance, is mobilizing staff to assist area customers.
Area residents with an Aviva, Aviva Elite or Aviva Traders policy are
asked to contact Aviva as soon as possible. Aviva adjusters are in the
Slave Lake area and a temporary office location has been established at
the New Western Athabasca Inn, 5211-41 Ave, Athabasca. Initial support
will focus on issuing cheques for living expenses and other immediate
"Responding to the needs of Aviva policyholders is paramount in a
situation like this. We will be there for them," said Maurice Tulloch,
President and CEO Aviva Canada.
As soon as the evacuation order has been lifted from Slave Lake, a new
temporary Aviva location will be established in the town and adjusters
will start visiting Aviva policyholders to assess property damage. The
claim process can be started by calling 1-866 MY AVIVA
With severe damage to many area homes, Aviva urges residents to use
extreme caution when returning to their property.
As fires can rekindle in smoldering remains, residents should not enter
the damaged site unless cleared to do so by municipal services such as
the fire department.
Normally, the fire department will see that utilities (water,
electricity and natural gas) are either safe to use or are disconnected
before they leave the site. Residents should not attempt to restore
Watch for structural damage caused by the fire. Roofs and floors may be
damaged and subject to collapse.
Consumable items exposed to heat, smoke, soot and water such as
medicine, food and beverages should not be consumed.
What to expect in the coming days:
If they have not already, residents should contact their insurer and/or
insurance broker who will assess their claim. This is done to
prioritize the damages of those most adversely affected.
Damages will be quantified through a visit with an adjuster and
arrangements will be made to complete repairs and replace damaged
Adjusters and contractors will move to complete the emergency repairs to
minimize further damages and to make damaged homes habitable.
The high level of damage caused by the fires has put a lot of pressure
on the local infrastructure and contractors will be focusing on those
most badly hit first. As such, residents with lesser damage are asked
to be patient with the repair timing.
About Aviva Canada
Aviva Canada Inc. is one of the leading Property and Casualty insurance
groups in Canada, providing home, automobile, recreational vehicle,
group and business insurance to more than three million customers. The
group has more than 3,000 employees, 40 locations, 1,700 independent
broker partners and is a wholly-owned subsidiary of UK-based Aviva plc,
the world's sixth-largest insurance group. For more information visit avivacanada.com.
SOURCE Aviva Canada Inc.
For further information:
Senior Manager, Public Relations, Aviva Canada Inc.
Mobile (416) 523-3225
Desk: (416) 288-2685