BASKING RIDGE, N.J., Dec. 12 /CNW/ -- Small companies that need to ensure
business doesn't stop when employees can't physically make it into the office
can do so now with a new, inexpensive and easy-to-use telecommuter application
from Avaya, a leading global provider of business communications applications,
systems and services.
Informe Limited, a communications systems provider in the U.K., is among
the customers using the new "telecommuter mode" software enhancement that
Avaya has added to its Avaya IP Office portfolio for small and medium
businesses (SMBs). Avaya IP Office is a complete SMB solution for telephony,
messaging, networking, conferencing and customer management.
"With 10 employees, we have a lean, busy and mobile workforce, and we
must be able to communicate efficiently and professionally with our customers
-- that's a key factor in our success," said Edward Hobson, director, Informe.
"The telecommuter mode gives any of our workers access to our headquarters
system wherever they are in the world with just a basic Internet connection.
They can make and receive calls using any land-line or mobile phone with the
same IP Office features they get in their office, such as conferencing. They
can also record and store their calls, just as they usually do at
headquarters. As a result, our business runs smoothly wherever our employees
are located, and our customers still receive top-notch service."
Rather than route calls over the Internet where voice quality may not be
guaranteed, the telecommuter mode feature sends calls over the public switched
telephone network to and from a remote phone, such as a home or mobile phone.
From their desktop or laptop PC, users can transfer calls and use speed dial,
call history log, account codes and other features typically available only at
their headquarters work location.
Avaya also introduced new virtual private network (VPN) software for IP
Office. The capability is designed for full-time remote employees who require
the same secure and reliable access as their headquarters network and are
using an Avaya IP-enabled phone. No remote VPN gateway is required at the
J. Tech Sales L.L.C., a specialty chemicals distributor based in Boca
Raton, Fla., relies on the VPN capability of IP Office to help keep its highly
mobile sales organization connected with customers, headquarters, and a
network of nine warehouses. CPT of South Florida, a certified Avaya
reseller, sold the IP Office to J. Tech.
"For us, the human touch in customer service -- and being reachable
anywhere, anytime -- is a key competitive differentiator when you're serving
multibillion-dollar clients," said Barry Tannenbaum, executive vice president,
J. Tech Sales. "Avaya's built-in remote capability enables us to provide that
all-important personal touch. I can take my IP phone home or anywhere and
plug it into any connection, and so can my salespeople, so customer calls are
seamlessly routed directly to us. Or I can use the 'mobile twinning' feature,
which bridges the call and caller ID information from the incoming office line
directly to my mobile phone on the second ring, so I know exactly how to
An IP Office solution provides converged communications for New York
City- based Pipeline Trading Systems LLC, which specializes in large-block
electronic stock trading. Pipeline has deployed Avaya IP phones with VPN
capability to key support personnel as a component of their disaster recovery
"Business continuity is of paramount importance to us and to our clients,
and the VPN capability will ensure we can support our growing user community,"
said Vincent Aniello, Pipeline's director of network operations. "With Avaya
IP phones and built-in VPN, our employees can dial internal extensions and
have all the functions of our headquarters system. They can also forward
incoming service calls to our support organization so they can quickly address
any issues. Plus, it's easy to set up. When a user plugs in the IP phone at
home, the VPN feature launches automatically." Optima Communication Systems,
Inc. is Pipeline's Avaya certified reseller.
Avaya IP Office also now features a new T1 interface card designed to
help small companies reduce their calling expenses. If a firm's service
provider offers fractional services, businesses can match the number of
channels enabled on IP Office with the number of channels from the provider,
for a substantial upfront savings.
Software development company High Plains Information Systems relies on IP
Office for its communications needs. "We're using the new T1 interface card
to save money on our voice lines," said Kasey Feagin, vice president, product
development, High Plains. "We've already seen impressive cost savings." High
Plains' IP Office was configured by Imagine Technologies, an Avaya certified
Avaya also has improved maintenance capabilities within the System Status
Application that enables technicians to play back previously recorded call
logs without disrupting or interrupting other IP Office functions. As a
result, problems can be solved more quickly with minimal downtime.
Wireless handsets for IP Office introduced; resellers can sign up for
free Web-based training on Avaya portfolio for businesses of all sizes
Avaya also introduced new 3641 and 3645 model IP wireless handsets for IP
Office. "Our support staff has been using the Avaya wireless handsets to
provide a higher level of customer service," said Kristian Gunzelman, chief
innovation officer, G&C Interconnects, a certified member of the Avaya
BusinessPartner program and a home technology provider in Cincinnati, Ohio.
"Now, when customers call with a question about their installation,
technicians can leave their desk with phone in hand to look at a working test-
bed system and describe things more clearly and accurately. We're very
pleased with the speakerphone capability on the 3645, and we're happy with the
battery life. They can easily survive an entire business day without a
Avaya is now offering free-of-charge Web-based training to all registered
Avaya BusinessPartners worldwide. The training is offered through Avaya
University and is designed to help enable resellers to provide better service
to their customers. The training encompasses product sales, design,
implementation and support for Avaya IP Office release 4.1 and Avaya's entire
portfolio for small to large businesses.
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site: http://www.avaya.com.
For further information:
For further information: Barbara Burgess of Avaya, +1-908-953-3348,
firstname.lastname@example.org Web Site: http://www.avaya.com