-- Software-only unified communications solution delivers SIP-based audio
conferencing for up to 300 participants on a single-server architecture
-- Avaya Meeting Exchange integrates with Microsoft Outlook and IBM Lotus
Sametime Instant Messaging and Web Conferencing for advanced collaboration
BASKING RIDGE, N.J., April 17 /CNW/ -- Avaya Inc. (NYSE: AV), a global
leader in business communications applications, systems and services, today
announced global availability of Avaya Meeting Exchange Express, an audio
conferencing software solution for small and midsize companies that is
well-integrated with Web conferencing and other client applications from
Microsoft, IBM and Adobe. The ability to organize and conduct conference
calls at a moment's notice enables businesses to quickly address changing
business needs and customer requirements, using Intelligent Communications to
gain competitive advantage while helping to reduce costs.
Based on analysis of more than four years of actual customer data in
conjunction with industry-reported cost-per-minute service provider averages,
Avaya concludes that companies spending $2,500 or more on monthly outsourced
conferencing fees can realize return on investment within 10 months and can
save an average of $1,400 per month by switching to Meeting Exchange Express.
Avaya Meeting Exchange Express, along with Avaya Customer Interaction
Express contact center solution, also announced today, are sophisticated
software applications that extend the capabilities of Avaya's portfolio for
midsize businesses, which currently includes Avaya IP Office, Avaya
MultiVantage Express and other Avaya Communication Manager-based offerings.
Avaya is the global leader audio conferencing port revenues(*). Avaya
Meeting Exchange Express is based on the same software technology in Avaya's
market-leading Meeting Exchange Enterprise, a conferencing solution used by
enterprises and major Service Providers worldwide.
The University of Massachusetts Medical School implemented Avaya Meeting
Exchange Express to help cut conferencing costs and improve conferencing
efficiency. "Collaboration is an important part of medical research, medical
care and teaching," said Edward Manzello, ACIO of Telecommunications,
University of Massachusetts Medical School. "With Meeting Exchange Express,
we can set up conference calls as needed with a predictable cost structure and
no need for pre-scheduling through an outside service provider. We were
recently able to conduct a worldwide media call about a Nobel Prize win for a
member of our faculty, right after the initial announcement, which helped us
create awareness for this tremendous honor."
In configurations that support up to 300 simultaneous audio conference
participants using a single server, Avaya Meeting Exchange Express software
offers advanced functionality in a highly reliable, easy-to-implement, easy-
to-manage, standards-based architecture that simplifies integration in
multivendor networks. Using industry standards, such as Session Initiation
Protocol (SIP) or traditional TDM, Meeting Exchange Express can connect to
Avaya Communication Manager Internet Protocol (IP) telephony solution or
virtually any other communications server or PBX.
"Businesses use audio conferencing to collaborate because it provides an
easy, ad hoc way for people to connect using any phone, without the need for
travel or specialized equipment," said Brent Kelly, Senior Analyst and
Partner, Wainhouse Research. "Audio conferencing traffic with no external
moderator experienced double digit growth in 2006, and we expect this trend to
continue. Business of all sizes are moving forward with their migration to
unified communications, and premises-based conferencing solutions will play a
significant role in this market."
Avaya Meeting Exchange Express delivers the following capabilities:
-- Integration with IBM Lotus Sametime and Web Conferencing: provides
workers with access to advanced enterprise communications capabilities
from the familiar Lotus Sametime interface on their PC or laptop. The
solution enables users to click-to-call one or more people from their
IBM Lotus Sametime Connect client; access to conference functions, such
as mute and un-mute, are provided via on-screen buttons. Conferencing
can be launched with the click of a mouse. Web and audio conferences
can be managed through on-screen functions that identify participants,
mute lines, disconnect participants or dial out to additional
-- Integration with Microsoft Outlook: provides a plug-in interface that
supports integrated audio-conference scheduling from the user's
familiar Microsoft Outlook screen. The interface also provides access
to the user's conference details. On-demand or scheduled conference
details are automatically inserted into meeting invitations.
-- Built-in Web-based Interface: enables administrators to monitor and
manage the system easily, securely and intuitively via PCs or laptops.
Management is simplified through a Light-weight Directory Access
protocol (LDAP) client which can be configured by administrators via
the Web user interface. End users can also access the Web user
interface to schedule a conference.
-- Advanced Conference Moderator Capabilities: With simple touchtone
commands, conference organizers can perform advanced functions
including conference call-record; turn lecture mode on and off to
accommodate question and answer sessions; mute and un-mute lines; lock
and unlock conference access; play a roster of participants; and start,
stop and play back conference recordings. Touchtone commands can be
mapped to mirror previously used commands, easing the transition from
an external service to an in-house solution.
Meeting Exchange Express expands opportunities for members of Avaya's
BusinessPartners, creating a new offering for the growing midsize business
market. Built on standard platforms, with repeatable deployment procedures,
and functionality to meet a wide range of customer needs, Meeting Exchange
Express provides Avaya authorized channel partners with a new tool to help
customers take advantage of IP telephony.
"The ability to collaborate with co-workers and customers in different
locations is at the heart of Intelligent Communications," said Eileen Rudden,
Avaya vice president and general manager, Unified Communications Division.
"With easy-to-use interfaces for instant conferencing, as well as the ability
to manage complex seminar-style collaborations, Avaya Meeting Exchange
software helps businesses of all sizes speed decision-making and optimize
Avaya Meeting Exchange Express is available globally now, with language
support for Simplified Chinese, Japanese, Korean, German, French, Spanish,
Portuguese and Russian available in mid-May 2007.
More information is available at http://www.avaya.com/.
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site, http://www.avaya.com.
(*) Frost & Sullivan, 2005 World Audio Conferencing Bridge Systems Market
For further information:
For further information: Media Relations, Mary Thiele, +1-908-953-6152,
email@example.com, or Investor Relations, Matt Booher, +1-908-953-7500,
firstname.lastname@example.org, both of Avaya Web Site: http://www.avaya.com