- Enables vision-impaired operator to manage hundreds of calls each day
- Protects the college's investment in a third-party communication system
BASKING RIDGE, N.J., March 14 /CNW/ -- When Georgia-based Atlanta
Technical College replaced its communications system, the organization faced a
dilemma. The new system lacked the accessibility features needed to help the
school's vision-impaired operator determine the status of calls and the
functions on her console.
"We suspected we were losing potential students, especially during
registration time when we have especially high call volumes," said Teresa
Brown, vice president of administrative services for the college. "Calls
could back up, be misdirected or left on hold without her knowledge. We knew
we had to assist our employee and continue to serve our students."
Avaya Inc. (NYSE: AV) a leading global provider of business
communications applications, systems and services, provided the solution. The
company integrated a new operator console and software with robust
accessibility features into the school's existing communications system,
allowing Atlanta Technical College to protect an estimated $350,000 investment
in its existing infrastructure.
"When we went out to our contracted vendors to explore potential fixes,
Avaya was the only company that offered a solution," said Kimmy Lundberg, unit
director of regional operations for the Georgia Technology Authority and
technology advisor for Atlanta Technical College. "The company's work and
follow-through really impressed us. They even tested their solution with our
existing system to make certain it worked well and met the operator's needs."
Avaya is an industry pioneer and leader in accessible communications
solutions that open the workplace to those with functional limitations.
Developed by Avaya Labs, accessibility features built into both Avaya
Communication Manager for mid-to-large enterprises and Avaya IP Office for
small to midsized organizations enable those with sensory impairments to use
even the most advanced business communications features without additional
Avaya Universal Access Phone Status Software enables Atlanta Technical
College's operator to access the same critical telephony information available
to sighted workers. The status of dozens of phone features can be audibly
announced at the touch of a button - from caller ID and the number of calls on
hold to the length of time a caller has been waiting. For the
hearing-impaired, the same Avaya software displays status information as an
animated PC screen pop. Avaya Universal Access Phone Status software is
available free of charge with Avaya communication systems.
"Avaya helped us give our employee the tools she needs to perform her
job," Brown said. "She is very self-sufficient in other areas of her life and
now can be equally self-sufficient here at work."
Avaya Inc. designs, builds and manages communications networks for more
than one million businesses worldwide, including over 90 percent of the
FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader
in secure and reliable Internet protocol telephony systems and communications
software applications and services. Driving the convergence of voice and data
communications with business applications -- and distinguished by
comprehensive worldwide services -- Avaya helps customers leverage existing
and new networks to achieve superior business results. For more information
visit the Avaya Web site: http://www.avaya.com.
About Atlanta Technical College
A unit of the Georgia Department of Technical and Adult Education,
Atlanta Technical College is an accredited institution of higher education
that uses state-of-the-art technology to provide life-long learning
opportunities, associate degrees, diplomas, technical certificates of credit,
customized business and industry training, continuing education and other
learning services for a diverse student population that currently tops 3,000.
The college is located in the city of Atlanta.
For further information:
For further information: Media: Deb Kline, +1-908-953-6179,
firstname.lastname@example.org, or Investors: Matt Booher, +1-908-953-7500,
email@example.com Web Site: http://www.avaya.com