Open Text ECM Suite Now Provides Online Access to 5 Terabytes of Official
Documents within Shared Services Center
WATERLOO, ON, June 16 /CNW/ - Open Text Corporation (NASDAQ: OTEX, TSX:
OTC), a global leader in Enterprise Content Management (ECM), today announced
that Austria's Federal Computing Center, the leading IT services organization
for the country's federal government, is now offering Enterprise Content
Management (ECM) as a shared service using the ECM Suite from Open Text. Open
Text's scalability and its breadth of ECM solutions and expertise for SAP
applications contributed to the center's decision to implement the Open Text
ECM Suite to help manage more than 30 million documents annually.
The Austrian Federal Computing Center (officially known as the
Bundesrechenzentrum GmbH) is the information and communications supplier for
the country's federal ministries. The center provides computing infrastructure
throughout Austria at more than 1,200 locations and oversees about 30,000
workplaces. Its solution to digitize the documents of the land and commercial
registers of the Austrian Ministry of Justice was a finalist for the European
eGovernment Awards of 2007.
Over the past two years, the center has expanded its Open Text-based ECM
infrastructure to become an eGovernment platform. Applications are used at
Austrian universities, the Austrian ministries of finance and justice, as well
as at the center itself. In addition to four SAP applications, there are
additional applications based on the Open Text ECM Suite for managing and
legally archiving e-mails, projects, contracts and order management content.
The Open Text ECM Suite is also used to manage metadata, allowing
metadata extraction and management to be fully automated. In all, the center
uses Open Text to manage more than 5 terabytes of information and supports 15
applications that are tightly integrated with SAP and mainframe applications.
To help lower costs and reduce IT burdens on individual agencies, the
center has moved to an application service provider (ASP) or shared services
model. This means that ECM services are invoiced to the various organizations
or customers using the applications based on their actual usage patterns.
"The ASP model has been very well-received due to the transparency of
costs," said Robert Grim M.A., head of the center's new e-government services.
"Customers pay only for the services they actually use without having to worry
about the associated IT costs."
The move to a shared services model was in response to increasing demand
for a more centralized electronic storage and management system. For example,
land and commercial registers of the Austrian Ministry of Justice have been
managed digitally since the 1980s, but the paper documents were stored at each
court house, the only places where they could be viewed.
"After a pilot study, it became quickly obvious to us that we could no
longer think only in project-related terms; rather we had to build a scalable
ECM solution that could meet the increasing demands of our customers," Grim
The criteria for selecting the best solution were not limited to
cost/benefit ratio and functional scope, but also included performance,
integration ability and scalability. Since the center serves both public
agencies and private citizens, there was a need to provide both standard
solutions, such as finance management mainframe applications, as well as point
solutions. Following the scanning and central storage of documents, Austria's
land and commercial registers, for example, can now be accessed via a register
application over the Internet.
"Besides lower costs for archive maintenance, there are much greater
process efficiencies concerning the land and commercial registers - both for
companies and private individuals - now that they can be viewed anytime,
anywhere online," said Grim.
The savings potential of the platform using the Open Text ECM Suite is
far from exhausted, according Grim. The center has embarked on a project to
archive originals of the millions of documents it produces each year, into the
ECM platform. Because documents have to be reproducible in their original
layout for many years, it was necessary to keep the design logic of the
archived documents within the applications. With the Open Text ECM Suite,
applications can be simplified considerably and administration costs reduced.
Open Text's solutions are offered as part of the Open Text ECM Suite, the
company's flagship offering. The Open Text ECM Suite brings together the broad
range of content management capabilities organizations need to securely and
safely manage all types of enterprise information documents, vital records,
Web content, video, images, email, forms and reports across many different
enterprise systems and applications.
For further information visit:
About Open Text
Open Text, an enterprise software company and leader in enterprise
content management, helps organizations manage and gain the true value of
their business content. Open Text brings two decades of expertise supporting
50 million users in 114 countries. Working with our customers and partners, we
bring together leading Content Experts(TM) to help organizations capture and
preserve corporate memory, increase brand equity, automate processes, mitigate
risk, manage compliance and improve competitiveness. For more information,
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