Allstate Insurance Company begins a new chapter in Canada



    KIRKLAND, QC, Oct. 18 /CNW/ - Allstate Insurance Company of Canada
started a new chapter in its long and successful history in Canada with the
opening of the first new Allstate Insurance Agency in Kirkland, Quebec.
    "Today is a significant milestone for Allstate because it is the first
step in our transformation of how we conduct business in Canada," said Mike
Donoghue, President and CEO of Allstate. "The new Allstate Insurance Agency
will not only help pave the way for our organization to be a successful and
competitive insurance company in the years ahead, but it will improve the
level of service we provide, one customer at a time."
    The Allstate Insurance Agency will be made up of a team of experienced
and knowledgeable Allstate agents who will each be accountable for managing
specific aspects of a customer's needs. There will be:

    
    -   An Allstate Agent who will create and develop the relationship at new
        business;
    -   An Allstate Agent who will expand the relationship by identifying
        additional features to meet changing and evolving insurance
        needs; and
    -   An Allstate Agent who will strengthen the relationship at renewal and
        provide customer service and support.
    

    "Under our old model we realized that we weren't delivering the same high
level of quality service consistently at all times to all customers," said
Christianne Dostie, Vice President of Allstate. "Consumers are going to notice
a difference with how we do business in the new Allstate Insurance Agency,
because they told us what they are looking for and what they want from an
insurance company and we listened."
    Throughout the remainder of 2007, nine more Allstate Insurance Agencies
are expected to open in Quebec, with 10 more to follow in the first quarter of
2008. Additional Allstate Insurance Agency offices are expected to be opened
in Nova Scotia and New Brunswick in the first quarter of 2008 and in Ontario
and Alberta throughout 2008.
    "Our agency is made up of a team of agents that are engaged and
passionate about delivering high-quality customer service," said Stephane
Levesque, Agency Manager in the Kirkland office. "Customers have told me that
they appreciate a personal touch when it comes to dealing with their insurance
needs. They don't want jargon they just want someone who is looking out for
their best interest."
    "Lifestyles change and so do people's insurance needs. That's why we
created a distribution model where agents work in specialized roles in order
to meet and respond to specific needs of consumers," Dostie added.

    Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our 425 exclusive community-based
agents, directly on-line at www.allstate.ca, and through the Customer Contact
Centre at 1-800-ALLSTATE.





For further information:

For further information: Derek Tupling, Corporate Relations, (905)
475-4589


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