Aliant leads industry evolution of broadband support services with launch of 'Aliant Expert'



    Customers to benefit from new, exclusive IP innovation in Atlantic Canada

    MONCTON, NB, Nov. 14 /CNW/ - Aliant, Atlantic Canada's leading
information and communications technology provider, announces the launch of an
innovative suite of broadband support services known as 'Aliant Expert'.
Aliant's Internet customers are the first in North America to access these new
help and support services. Exclusive to Aliant, customers in Atlantic Canada
can now access leading-edge tools to address a variety of technical issues.
Aliant Expert also provides services remotely to customers and even dispatch
help directly to their home.
    "We are excited about this opportunity to be the leaders in helping
people become proficient with new technologies that are changing the ways we
communicate, learn and do business," said Joe Mosher, vice president of
Residential Markets at Aliant. "As a leading service provider, we believe it
is important to play an active role in helping support Atlantic Canadians get
the most out of next generation broadband products and services."
    With the rapid growth of broadband over the past few years, technology
has increasingly become an integral part of customers' lives whether at home
or at work. By combining cutting-edge IP solutions with global service
provider partnerships, Aliant is extending its expertise in technology to help
remove the complexity and risk customers may experience in adopting and using
technology.
    "Our customers look to us for trusted advice when it comes to solutions
in their homes and businesses," said Mosher. "That's why it's important that
we offer the help, support and protection they need as technology becomes more
and more a part of their daily lives."

    
    - Online Expert - Customers have direct access to advanced technical
      support through an online chat or over the phone for $5.95/month,. From
      installing gaming consoles and wireless routers to getting the most
      from a digital camera or MP3 player, Online Expert can help.

    - Remote Expert - Our Remote Experts can remotely access and fix problems
      on a customer's computer - which means customers no longer have to pack
      up their PC and head to a repair shop. Whether they need computer
      maintenance, a virus clean-up or to have their PC secured, we can
      conveniently solve the problem all in the privacy of their own home.

    - Home Expert - Our Aliant Home Experts can help customers hook up a home
      network, set up a new PC or install software - right in their home.
      With a promise for quick service and excellent value, Aliant will
      dispatch an expert directly to their home. Currently available to
      customers in Halifax, St. John's and Moncton,
      further expansions of this service are planned for the coming months.
    

    Details on Aliant Expert and all of our Internet support services are
available at www.aliant.net/support.

    About Bell Aliant

    Bell Aliant (TSX: BA.UN) is one of North America's largest regional
communications providers. Through its operating entities it serves customers
in six Canadian provinces with innovative information, communication and
technology services including voice, data, Internet, video and value-added
business solutions. Through its xwave offices, Bell Aliant also provides IT
professional services in Canada and the US. Bell Aliant's 10,000 employees are
committed to deliver the highest quality of customer service, choice and
convenience. In Atlantic Canada, communications products and services are
delivered to customers through the Aliant brand.
    Media representatives are encouraged to sign up for Aliant News Alerts at
www.bell.aliant.ca.




For further information:

For further information: Alyson Queen, Aliant Communications and Public
Affairs, (866) 696-6700, alyson.queen@aliant.ca

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