Air China Extends Toll-Free Telephone Customer Service to Canada



    LOS ANGELES, Calif., June 22 /CNW/ -- Air China Limited announced today
that it is extending its toll-free telephone customer service throughout
Canada from its North American regional headquarters in Los Angeles starting
today. Services provided by the North American call center include booking,
ticketing, frequent flyer program, flight status inquiries and customer
relations. The center serves bilingually in English and Chinese. The toll-free
number is 800-882-8122.
    (Logo:  http://www.newscom.com/cgi-bin/prnh/20080625/CNW017LOGO )
    "Serving all of North America from a central location is an integral part
of our North American consolidation strategy. With this move, we will achieve
economies of scale which will enable us to provide better and more consistent
service for our passengers and our travel agents," says Dr. Zhihang Chi, vice
president and general manager, North America.
    Air China announced the consolidation of its operations in North America
on September 8, 2008, when it re-organized its four independent offices in New
York, Los Angeles, San Francisco, and Vancouver, and aligned them to report to
the newly established North American regional headquarters in Los Angeles.
    "Service is our product and is what we strive to improve constantly,"
according to Chi. In addition to the center in Los Angeles, Air China operates
call centers in Beijing for service in China; Tokyo for Japan; and Tallin,
Estonia, for Europe. Call service is provided bilingually with Chinese as the
primary language. In Tallin, the call center can answer customers in five
languages besides Chinese. "In the future we plan to expand our hours of
operation and provide more specialized services," said Chi.
    About Air China
    In North America Air China serves New York, San Francisco, Los Angeles,
and Vancouver with daily non-stop service to Beijing. In addition, Air China
is a member of the Star Alliance, a group of 20 well-established global
airline companies, providing extensive flight options and mileage programs.
Air China serves 85 domestic and 40 international cities from its hub in
Beijing. For more details, please visit http://www.airchina.com

    For more information, please contact:

    
     North American Contact for Air China
     Rui Yang
     Phone: +1-310-335-0088 x214
     Email: yangrui@mail.airchina.com.cn

    




For further information:

For further information: Rui Yang of Air China, +1-310-335-0088 x214,
yangrui@mail.airchina.com.cn Web Site: http://www.airchina.com


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