Laptop management and theft recovery specialist shares recent
airport-related computer recovery stories
VANCOUVER, July 9 /CNW/ - Absolute(R) Software Corporation ("Absolute" or
the "Company") (TSX: ABT), the leading provider of firmware-based, patented,
Computer Theft Recovery, Data Protection and Secure Asset Tracking(TM)
solutions announced today that its laptop management and theft recovery
services have helped solve several recent cases of laptop theft in U.S.
airports. The stories include: recovering a business laptop stolen while its
owner was on her way to Germany, breaking up an internal theft ring at Tampa
International Airport and recovering a Spokane traveler's laptop allegedly
stolen from baggage handling at Phoenix's Sky Harbor International Airport.
According to John Livingston, Chairman and CEO of Absolute, "New research
from the Ponemon Institute sponsored by Dell indicates that as many as
12,000 computers are lost weekly and up to 600,000 are lost or stolen annually
from U.S. airports(1). These statistics are further evidence that even in high
security environments, laptops continue to be stolen at alarming rates. In our
experience, a great proportion of these thefts have been from checked baggage.
With Computrace(R) and Computrace(R) LoJack(R) for Laptops(TM), our clients
have the peace of mind that their computer and the sensitive information on it
are protected as they travel. Recovering computers with a high success rate
would not be possible without the assistance of investigative experts, such as
the Absolute Theft Recovery Team."
Available on a subscription basis and delivered as a
software-as-a-service (SaaS) via the Internet, Absolute's suite of
Computrace(R) solutions are designed specifically to manage mobile computers.
For larger organizations, Computrace inventories computers that have left the
corporate network, remotely deletes sensitive information and offers
post-theft forensic analysis. For home office users, small businesses and
students, Computrace LoJack for Laptops offers theft recovery and identity
protection through remote data delete capabilities backed by a Service
Guarantee of up to $1,000(2). Absolute has also developed a powerful set of
theft recovery tools, which include capabilities such as keystroke loggers,
cameras, location tracking (Wi-Fi, GPS), remote access terminals, etc., that
enable the Absolute Theft Recovery Team to augment their investigation. These
tools are only employed post-theft with customer authorization and are used
exclusively by Absolute's trained professionals in order to protect privacy.
Below are several recent investigations into airport computer thefts
conducted by the Absolute Theft Recovery Team in conjunction with local police
and airport authorities:
Stolen Business Laptop Bound for Germany Calls Home
Bound for Germany, an Absolute client packed her laptop computer into her
checked baggage and settled in for her international flight. Upon arriving,
she discovered that her laptop bag was empty. Her computer had gone missing in
the baggage handling area. A Computrace LoJack for Laptop subscriber, she
informed JFK Port Authority PD and the Absolute Theft Recovery Team.
The assigned Absolute Theft Recovery Officer used Absolute's theft
recovery tools to obtain information from the stolen computer and to
immediately identify the new user. He then worked with airport authorities to
check the name against an employee database. Having identified the new user as
a baggage handler, police obtained a search warrant and recovered the stolen
laptop and returned it to the business traveler. When confronted, the now
former baggage handler claimed the computer was purchased from a third party.
Charges of possession of stolen property are now pending. JFK Port Authority
PD authorities remarked that the case was one of the fastest and easiest cases
they had ever investigated.
Baggage Handlers Arrested: Traveler's Notebook Recovered
When a notebook computer packed in baggage from Tampa International
Airport failed to arrive at its destination, the computer's owner, a
Computrace LoJack for Laptops subscriber, informed airport police and the
Absolute Theft Recovery Team.
Information gathered by the Absolute Theft Recovery Team via Computrace
led Tampa police to the home of a suspect. On further investigation, police
learned that the computer had allegedly been purchased from a Tampa
International baggage handler for $350 and was only one of many items that had
allegedly been stolen from baggage passing through the airport. Ultimately,
police apprehended a total of three airport baggage handlers who are now
facing charges of theft. The notebook computer has been returned safely to its
Spokane Traveler's Laptop Recovered in Arizona
Headed home on a routine flight from Cleveland, Ohio to Spokane,
Washington, an Absolute client's baggage was delayed on a layover in Phoenix,
Arizona. When the baggage arrived in Spokane the next morning, the traveler
was shocked to find that his laptop had gone missing. The Absolute client
reported the theft to Spokane police and alerted the Absolute Theft Recovery
Shortly thereafter, the Absolute Monitoring Center received a silent
transmission from the stolen computer and the Absolute Theft Recovery Team
discovered that it was in the possession of an individual in Mesa, Arizona.
Acting on evidence delivered by Absolute, Mesa detectives served a search
warrant on the home of the alleged thief. Attending the address, detectives
quickly learned that the computer was being used by a Phoenix baggage handler.
The computer has been returned to its owner and Phoenix police are
investigating with local pawn shops the possibility of additional related
How Absolute's Computrace Services Work
The software-based Computrace Agent that powers Absolute Software's
solutions is embedded in the firmware of computers from the world's leading
computer manufacturers(3). Access to one of Absolute's IT asset management,
computer theft recovery and remote data protection solutions is typically
activated by customers when they purchase a subscription to Computrace or
Computrace LoJack for Laptops with terms ranging from 1-4 years.
When a computer equipped with Computrace is reported stolen, Computrace
sends a silent signal over the Internet to the Absolute Monitoring Center, at
which time the Absolute Theft Recovery Team is able to deploy Absolute's
recovery tools and conduct an investigation in order to obtain critical
details including location and unauthorized user information. The Theft
Recovery Team then coordinates with local law enforcement for recovery of the
Backed by the Absolute Theft Recovery Team
All Absolute theft recovery solutions are backed by the efforts of the
elite Absolute Theft Recovery Team. Staffed by former senior law enforcement
officers, the team uses information sent via Computrace to investigate
computer thefts, document evidence and work with local law enforcement to
physically recover missing computers and prosecute computer thieves.
Please note that indictments and criminal complaints are merely unproven
accusations and the accused in all cases are presumed innocent until proven
For more information on Absolute Software and its range of Computer Theft
Recovery, Data Protection and Secure Asset Tracking(TM) solutions, please
visit www.absolute.com or www.lojackforlaptops.com.
(1) Ponemon Institute Airport Insecurity: The Case of Lost Laptops,
sponsored by Dell, June 2008
(2) Remote data delete and Service Guarantee available with Computrace
LoJack for Laptops Premium edition. Certain conditions apply. Please
see www.absolute.com/service_agreement.pdf for details.
(3) For a complete list of firmware-supported computers visit
About Absolute Software
Absolute Software Corporation (TSX: ABT) is the leader in Computer Theft
Recovery, Data Protection and Secure Asset Tracking(TM) solutions. Absolute
Software provides organizations and consumers with solutions in the areas of
regulatory compliance, data protection and theft recovery. The Company's
Computrace(R) software is embedded in the firmware of computers by global
leaders, including Dell, Fujitsu, Gateway, General Dynamics Itronix, HP,
Lenovo, Motion, MPC, Panasonic and Toshiba, and the Company has reselling
partnerships with these OEMs and others, including Apple. For more information
about Absolute Software and Computrace, visit www.absolute.com.
This press release contains forward-looking statements that involve risks
and uncertainties. These forward-looking statements relate to, among other
things, the expected performance of our services and products, possible
guarantee payment eligibility, and other expectations, intentions and plans
contained in this press release that are not historical fact. When used in
this press release, the words "plan," "expect," "believe," and similar
expressions generally identify forward-looking statements. These statements
reflect our current expectations. They are subject to a number of risks and
uncertainties, including, but not limited to, changes in technology and
general market conditions. In light of the many risks and uncertainties you
should understand that we cannot assure you that the forward-looking
statements contained in this press release will be realized.
(C)2008 Absolute Software Corporation. All rights reserved. Computrace
and Absolute are registered trademarks of Absolute Software Corporation.
LoJack is a registered trademark of LoJack Corporation, used under
license by Absolute Software Corp. LoJack Corporation is not responsible
for any content herein. Computrace U.S. patents No. 5,715,174,
No. 5,764,892, No. 5,802,280, No. 5,896,497, No. 6,244,758,
No. 6,269,392, No. 6,300,863, and No. 6,507,914. Canadian patents
No. 2,284,806 and No. 2,205,370. U.K. patents No. EP793823 and
No. GB2338101. German patent No. 695 125 34.6-08. Australian patent
No. 699045. The Toronto Stock Exchange has neither approved nor
disapproved of the information contained in this news release.
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