TORONTO, Jan. 23 /CNW/ - 407 ETR is proud to announce that on January 13,
2009, it achieved ISO 9001:2000 certification, by demonstrating it has a
world-class quality measurement system in place to provide service that meets
or exceeds international standards.
"This is a tremendous accomplishment for 407 ETR and its employees," said
Antonio de Santiago, President and Chief Executive Officer of 407 ETR. "This
was truly a company-wide effort, and another example of 407 ETR's continuous
effort to provide quality service."
Employees spent over 18 months working together to upgrade work methods,
organization and planning to create an efficient and effective quality
management system. After a series of internal audits and a certification audit
by BSI Management Systems America, Inc, 407 ETR officially became an ISO
9001:2000 certified company.
"Our improvement efforts on and off the road are showing positive
results," said de Santiago. "Not only have average call wait times been less
than 30 seconds for over four years, we also won a National Award for
Excellence in Customer Service from the Canadian Council for Public-Private
Partnerships in November."
The ISO 9001:2000 certification will provide 407 ETR the ability to build
off these improvements in the future. It is used by close to one million
companies world-wide, and is recognized as the world's most established
framework for quality management systems, which are sets of processes,
policies and procedures that are necessary for providing quality service. It
establishes guidelines for organizations to identify, measure and improve
processes to ultimately improve business performance and efficiency.
407 ETR Concession Company Limited ("407 ETR") is the operator and
manager of Highway 407, which extends 108 kilometres east-west, just north of
Toronto. 407 International Inc., the sole shareholder of 407 ETR, is owned by
a consortium comprised of Cintra Concesiones de Infraestructuras de
Transporte, Macquarie Infrastructure Group and SNC-Lavalin.
For further information:
For further information: Steve Spencer, Director, Communications and
Government Relations, 407 ETR, Tel: (905) 264-5232