37th Annual Report of the Québec Ombudsman - A CALL FOR GREATER VIGILANCE IN RISK PREVENTION AND MANAGEMENT IN THE HEALTH AND SOCIAL SERVICES NETWORK



    QUEBEC CITY, June 7 /CNW Telbec/ - Providing better quality services will
require concrete actions to prevent risk and respond rapidly when dangerous
situations arise. Complaints and reports to the Québec Ombudsman over the last
year have revealed deficiencies in risk management plans for health and social
services network establishments. Québec Ombudswoman Raymonde Saint-Germain
insists on a more stringent application of the provisions of the Act
Respecting Health and Social Services to ensure the safe provision of
services.
    Establishments are required to share information on incidents and
accidents, inform patients and their families, keep a record of these events,
and include reports on all incidents or accidents in the files of the patients
affected. Establishments must also create risk management committees to
identify and analyze potential dangers and make recommendations to the
establishment's board of directors.
    The Québec Ombudsman notes that the Act's provisions are not being
equally applied in all establishments. Among the recommendations it has made
after investigating complaints and reports are to require incidences and
accidents to be reported to users or their representatives, to improve
employee training, and to make changes to how risk management committees are
run. The Québec Ombudsman also recommends that establishments respect the
ratio of nurses working in infection prevention and finish updating their
nosocomial infection prevention and control programs as quickly as possible.
    Although the Ministère de la Santé et des Services sociaux has an action
plan for the prevention and control of nosocomial infections, the Québec
Ombudswoman believes that the ministry also has the responsibility of ensuring
that the measures taken are sufficient and that they are applied in a timely
manner. "The many cases of nosocomial infections reported in Québec's
hospitals over the last year are a concern to the public and to hospitalized
patients and their families. Vigilance and prevention must be used to avoid
aggravating health problems and wasting the time, energy, and public funds
expended by care providers and administrators. In the end, everyone will
benefit," states Ms. Saint-Germain.
    -%SU: CPN,SOC
    -%RE: 37




For further information:

For further information: Dominique Bouchard, Information Officer, (418)
643-2688, Cell: (514) 346-2643,
dominique.g.bouchard@protecteurducitoyen.qc.ca; Source: Québec Ombudsman


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