Integrated solutions provide sophisticated triage of IT support incidents to improve end-user satisfaction
TORONTO and NEW YORK, March 25, 2015 /CNW/ -- OnX Enterprise Solutions, a leading enterprise data center IT solutions provider, today announced the launch of two new IT Service Management (ITSM) offerings for its OnX Managed Services division – Service Desk Support and Service Management Software. Each solution allows clients to track and resolve IT problems in an efficient and cost effective manner and improve the operations of the business as a whole.
Service Desk Support provides businesses with desktop support from a responsive team of help desk personnel that can resolve incidents quickly. Available in multi-level support tiers, Service Desk Support is customizable and allows alerts, tickets, workflow and escalation procedures to be tailored to a client's specific needs.
Service Management Software is a platform that allows a client's IT support team to receive and capture incidents, create tickets, isolate problems, and assess incidents for fast resolution. It provides 24x7 support and trending analytics to identify operational bottlenecks, set key performance indicators and consistently improve delivery. It can be delivered in tandem with Service Desk Support or as a standalone service.
Both solutions provide sophisticated triage of support incidents that enterprise organizations face on a daily basis and, as a result, improve an organization's IT operations and end-user satisfaction. Both Service Desk Support and Service Management Software are based on global ITIL best practices.
"At OnX Managed Services, we're committed to looking for new ways to support our clients' day-to-day operations and our new Service Desk Support and Service Management Software solutions help clients standardize their own IT delivery and, in turn, free up time to focus on other business priorities," said Wayne Kiphart, President, OnX Managed Services.
The new solutions are the latest offerings in the OnX suite of Cloud and Managed Services that include traditional dedicated private hosting, multi-tenant managed cloud solutions for enterprise production infrastructure, and data backup and recovery services. In addition, OnX can extend its remote monitoring and management capabilities into existing data centers, offer network and device support, as well as deliver high-availability hosted Exchange email solutions and SharePoint as-a-Service.
About OnX Enterprise Solutions
OnX Enterprise Solutions is a leading global provider of technology services and solutions. We assess, design, build and manage complete data center environments with specific expertise in Next-Gen Data Center, IT-as-a-Service, Information Management & Analytics, and End User Experience & Mobility. For more than 30 years, OnX has helped clients achieve exceptional business results that accelerate their growth and value. OnX's team of more than 600 IT professionals work at OnX offices throughout North America and Europe, with global headquarters in Toronto, Canada, U.S. headquarters in New York, NY, and U.K. headquarters in London, England. OnX is a privately held company and majority owned by Marlin Equity Partners. For more information about OnX Managed Services, visit: www.OnXMS.com.
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SOURCE OnX Enterprise Solutions
For further information: Roger Hamshaw, OnX Managed Services, 905 482 2292 x2516, Roger.Hamshaw@onx.com, http://www.onxms.com