Half of B.C. residents are busier now than they were five years ago ─
64% find it hard to get errands done during the week
VANCOUVER, Feb. 7 /CNW/ - Pick up the groceries. Shop for appliances.
Renew your mortgage. Sundays have changed.
Responding to its customers' evolving needs, TD Canada Trust is changing
the landscape of retail banking by opening 65 of its branches in B.C.
on Sundays, starting February 13, 2011. Sunday banking is the latest
initiative in the bank's long history of being at the forefront of
customer service, with the first full-service ATM, Saturday banking and
now Sunday banking.
"We're proud to be the only bank in Canada open on Sunday in hundreds of
locations. It's important to us to offer the most convenience and the
best service to customers," said Kerry Peacock, Executive Vice
President, Branch Banking, TD Canada Trust. "For years we've been open
50% longer than our competitors. It's been great for our customers, who
love the option of banking when it's convenient for them, which is why
we're moving to Sunday hours as well. Being open Sundays is about
working around people's lives."
TD Canada Trust research shows that 64% of British Columbians find it
hard to get errands done Monday to Friday. Four-in-ten (41%) run
errands on weekends, so providing banking services to customers when it
suits them is essential. Additionally, 46% of British Columbians say
they are busier than they were five years ago; 16% are juggling more
work and 45% are juggling more family responsibilities.
"We talk to our customers every day and see first hand how busy their
lives are," she added. "We hope that opening hundreds of our branches
on Sundays will give them a little more breathing room."
"Although online and mobile banking are on the rise, British Columbians
still need and want face-to-face advice and support in their day-to-day
banking," said Raymond Chun, Senior Vice President, Pacific Region, TD
Canada Trust. "They want a relationship with their bank that helps them
understand how to manage their money and their credit, how to run their
business, how to buy a home, and how to plan for the future. We're very
pleased to be able to offer that to our B.C. customers seven days a
The top five banking-related activities that British Columbians would
prefer to do in a branch instead of online or by phone are:
Getting financial advice
Signing a mortgage
Setting up a loan
Renewing a mortgage
Buying investment products
All these services will be available to TD Canada Trust customers on
TD Canada Trust will open 65 branches on Sundays in the following B.C.
To find the location closest to you, please consult the branch locator: www.tdcanadatrust.com/locator
Click here to watch a video about seven day banking.
About the TD Canada Trust Sunday Banking Research
From January 25 to 26, 2011, Angus Reid Public Opinion conducted an
online survey among 1,013 randomly selected Canadian adults, including
130 British Columbians, who are Angus Reid Forum panellists. The
results have been statistically weighted according to the most current
education, age, gender and region census data to ensure a sample
representative of the entire adult population of Canada.
About TD Canada Trust
TD Canada Trust offers personal and business banking to more than 11.5
million customers. We provide a wide range of products and services
from chequing and savings accounts, to credit cards, mortgages and
business banking, to credit protection and travel medical insurance, as
well as advice on managing everyday finances. TD Canada Trust makes
banking comfortable with award-winning service and convenience through
24/7 mobile, internet, telephone and ATM banking, as well as in over
1,100 branches - most open 8 'til late and many now open Sunday. For
more information, please visit: www.tdcanadatrust.com. TD Canada Trust is the Canadian retail bank of TD Bank Group, the
sixth largest bank in North America.
SOURCE TD Bank Group
For further information:
Paradigm Public Relations
416-203-2223 ext. 221
TD Bank Group