Standard Life announces key appointments in Canada

MONTREAL, May 11 /CNW Telbec/ - Standard Life Financial Inc. today announced the appointment of two executive leaders in Canada. Effective June 1, Jean Guay, currently Senior Vice-President, Customer Experience, is appointed Senior Vice-President, Sales and Marketing. Graham Nichol will replace Mr. Guay as Senior Vice-President, Customer Experience.

"With these appointments, I believe that Standard Life has strengthened its leadership team. This will facilitate our ability to carry out our plan to grow in Canada and be recognized as a truly customer-focused company," said Joseph Iannicelli, President. "Between Jean and Graham, there is the expertise and knowledge of our industry and our markets for Standard Life to distinguish itself in Canada."

Jean Guay joined Standard Life in 1984 and has been a member of the company's executive team since 1997 in various capacities. From 2005 to 2010, he headed the group insurance division, overseeing all strategic planning, customer service, sales and marketing activities. He was instrumental in redefining the division's positioning in the market and growing it from $485 to $675 million in annual premiums. In his new role, Mr. Guay will focus on strengthening the company's distribution channels and building a strong marketing function.

Graham Nichol is currently Customer Service Director of Standard Life in the UK. He has been with the company since 1982 and has worked in roles leading customer service operations across all UK markets.  Under his leadership, Standard Life in the UK has been recognized for the quality of its service. Advisors have consistently awarded Standard Life their highest marks for more than a decade, culminating in a special outstanding achievement award in 2008. Customers have continued to give Standard Life a rating of 4.7 out of 5 on average for customer satisfaction. Mr. Nichol will ensure intermediaries and customers have an exceptional experience at all times when dealing with Standard Life in Canada.

About Standard Life
Standard Life plc is a leading long-term savings and investment company headquartered in Edinburgh, Scotland. Standard Life has around 6 million customers worldwide and operates in the United Kingdom, Europe, North America and Asia Pacific, and globally with Standard Life Investments.

In Canada, Standard Life has been doing business for 178 years. Standard Life Financial Inc., which wholly owns The Standard Life Assurance Company of Canada and Standard Life Mutual Funds Ltd., is Standard Life plc's largest operation outside the UK. With about 2,000 employees, it provides long-term savings, investment and insurance solutions to more than 1.4 million Canadians, including group benefit and retirement plan members.

As of March 31, 2011, Standard Life plc had C$309 billion in assets under administration, including C$41 billion in Canada through Standard Life Financial.

SOURCE STANDARD LIFE

For further information:

Ann-Marie Gagné
Standard Life − Canada
514-499-7999 or 1-877-499-9555, ext. 4600
ann-marie.gagne@standardlife.ca

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