Industry-First Option for Customers in North America
MISSISSAUGA, ON, Nov. 29, 2011 /CNW/ - UPS (NYSE: UPS) recently unveiled
UPS Returns® Exchange, a combined delivery and pick-up service that gives businesses
more control over their reverse logistics for high-priority products.
The new service is particularly suited to shippers in the high-tech,
healthcare and retail industries. UPS Returns Exchange makes the
replacement of high value products, such as electronics, more efficient
while enhancing the post-sales experience for end customers. UPS
Returns Exchange is available immediately to customers in Canada using
Express services. The solution will be extended to other eligible
services in the New Year. The new service is an industry- first in
North America and is also offered in multiple countries around the
With the new service, a UPS driver delivers a replacement item while
simultaneously retrieving the item marked for return such as a
defective laptop computer. The driver assists the customer in packing
the return item in the box used for the replacement, then it's shipped
back to the original company. UPS tracking tools link the replacement
and return shipments, providing end-to-end visibility of the entire
transaction, and customers receive a pre-alert the day before delivery.
"Streamlining the returns process puts the control in the hands of the
customer, giving them the advantage of speed and convenience," said
Wayne Bosch, vice-president of Customer Solutions. "UPS Returns
Exchange improves supply chain efficiency while the simplified process
helps better manage customer satisfaction."
In addition to improving the customer experience, UPS Returns Exchange
reduces CO2 emissions and optimizes inventory management through
improved visibility of the return and repair process. For example,
shippers who send empty boxes to customers and then dispatch UPS a
second time to retrieve an item no longer will have to take that first
step, eliminating one delivery. Also, waste is reduced by reusing the
replacement item's packaging for the return shipment. Finally, by
ensuring that the return item is properly packaged, UPS translates
damage reduction into cost savings and also ensures responsible
disposition of items beyond repair.
UPS Returns Exchange is the latest addition to the comprehensive,
market-leading suite of UPS Returns solutions. UPS makes the returns
process more convenient for companies and their customers with services
ranging from pre-printed return labels to web-based solutions
seamlessly integrated into customer websites. Most UPS Returns services
are available internationally, leveraging the efficiencies of
streamlined returns from 137 countries or territories around the globe.
UPS (NYSE: UPS) is a global leader in logistics, offering a broad range
of solutions including the transportation of packages and freight; the
facilitation of international trade, and the deployment of advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. The company can be found on the web at UPS.com
and its corporate blog can be found at blog.ups.com. To get UPS news direct, visit pressroom.ups.com/RSS.
SOURCE UPS Canada Ltd.
For further information:
APEX Public Relations
(416) 924-4442 / ext. 239