MARKHAM, ON, Oct. 8, 2013 /CNW/ - Remote Control and Desktop Management
specialist, NetSupport Ltd, is delighted to announce the immediate
availability of NetSupport Manager version 12 - the latest evolution of
the industry-leading remote control software solution.
Developed over 23 years and with a current install base of over
12,000,000 systems, NetSupport Manager is the most mature, stable and
flexible solution of its kind. Designed to operate over your LAN, WAN
or the internet, securely and without the need for firewall
configuration, NetSupport Manager provides a single solution for
multi-platform remote support - without the need for a third-party
service or ongoing subscription costs.
Version 12 offers a new and modern interface designed to suit both
desktop and tablet platforms, enhanced iOS and Android versions,
extended Windows 8 and 8.1 support, an updated Mac Client with
pre-release support for OS X 10.9 (Mavericks), the ability to identify
the location of each remote device, new customer service-based
connection modes and support for remote management of Chrome OS
The restyled interface makes version 12 the most accessible yet -
introducing touch-spaced dialogs, enhanced desktop icons and tooltip
views that instantly display a wealth of system information for each
remote device and, adding to the product's existing dynamic grouping
capabilities, the ability to group remote devices by enclosure type and
geolocation, enabling technicians to instantly pinpoint the approximate
location (country, city, state) of any remote system.
New feature highlights include the unique PIN Connect facility, allowing
quick connectivity between technicians and end-users simply by sharing
a matching code, and a totally refreshed Client interface that allows
the end-user to instantly request help, enter or create a PIN
connection code, view their local PC details and see live connection
Tablet and smartphone users haven't been forgotten. The NetSupport
Manager Mobile Control for iOS and Android, free to download from
iTunes and Google Play, offers a wealth of additional features. The
Control now displays real-time interactive thumbnails for all connected
devices; enables you to select, connect and interact with multiple
devices simultaneously; conveniently lists recently connected, as well
as all previously connected devices; a detailed hardware inventory
report for a remote PC can now be generated on demand; the current
status of the wireless networks and battery strength of the remote
device is displayed, enabling you to anticipate if your connection is
likely to be interrupted; PIN Connect; and new Widgets can now be added
to the home screen of your Android device providing instant access to
frequently viewed devices.
Expanding on the latest release, NetSupport's Development Director, Rob
Hawkins, commented: "NetSupport Manager continues to offer a unique
proposition for desktop remote control and in this latest update we're
delighted to be able to build not only on the product's existing
Windows, Mac and Linux capabilities, but both extend our reach further
with Chrome OS support and enhance the user experience across the
Mr Hawkins continues: "We recognise that the majority of modern IT
enterprises stretch well beyond the traditional local environment. The
addition of Geolocation technology responds to a growing need among our
customers to be able to automatically group devices based on their
regional location for easy one-to-many management. NetSupport Manager
also leads the way in terms of offering connectivity with remote
devices, no matter where they are located, and the new PIN Connect
feature adds yet another flexible means of initiating a secure remote
connection with any user requiring assistance."
NetSupport Manager requires a one time licence purchase and does not
require any third- party hosting or intermediary services. All of the
components within NetSupport, including the internet gateway, PIN
server and mobile apps, are included as standard.
You can learn more about the enhancements in version 12 and download a
free trial by visiting www.netsupportmanager.com.
Headquartered in the UK, NetSupport has been delivering market-leading
remote control and desktop management software solutions since 1989.
Its flagship products are the highly successful NetSupport Manager
remote control and PC management application and NetSupport School, the
market-leading classroom management and training software solution for
NetSupport's evolving product range also includes: NetSupport DNA,
delivering advanced enterprise asset management; web-based
ITIL-compliant incident management solution NetSupport ServiceDesk;
NetSupport Notify, its mass notification and desktop alerting tool and
NetSupport Protect, a security tool designed to protect the content and
configuration of desktop PCs. The latest addition to the range is
NetSupport Assist, a classroom monitoring solution for Mac® and Linux environments. NetSupport solutions and their derivatives are
sold worldwide and enjoy market-leading status in many countries.
NetSupport is recognised as one of the fastest-growing technology
companies in the EU and was recently awarded Exporter of the Year at
the BETT Awards and was named a finalist at both the 2013 PC PRO and UK
IT Industry Awards.
For more information about NetSupport, visit
SOURCE: NetSupport Canada Inc.
For further information:
Press Contact: Heather Vaters firstname.lastname@example.org