Level 3 Communications, Progress Software, and Yankee Group Speak Live About Customer Experience Management at 2:00pm EST on February 8th, 2011

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    As service providers grapple with customer churn, Level 3 has teamed up
    with Progress to improve customer retention through a proactive CEM
    strategy




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ANN ARBOR, Mich., Feb. 7, 2011 /CNW/ -- The leading communications information technology publication, Pipeline (www.pipelinepub.com) will be moderating a live and interactive panel discussion featuring Level 3 Communications (Nasdaq: LVLT), Progress Software (Nasdaq: PRGS), and Yankee Group tomorrow at 2:00pm Eastern Standard Time.

This exclusive webinar will explore Customer Experience Management (CEM) trends, real-world implementation scenarios, and the necessary requirements to implement a successful CEM strategy. Those interested in attending this live event can register at: http://ow.ly/3Q684.

This event will be moderated by Pipeline's Editor-in-Chief, Tim Young and will feature:

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    --  Kirt Schumann (Bio), Director, Business Process Change, Level 3
        Communications
    --  Sanjay Kumar (Bio), Industry VP, Communications & Media, Progress
        Software
    --  Susan McNeice (Bio), VP of Software Research, Yankee Group

    About Level 3 Communications
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Level 3 Communications, Inc. (NASDAQ: LVLT) is a leading international provider of fiber-based communications services. Enterprise, content, wholesale and government customers rely on Level 3 to deliver services with an industry-leading combination of scalability and value over an end-to-end fiber network. Level 3 offers a portfolio of metro and long-haul services, including transport, data, Internet, content delivery and voice. For more information, visit www.level3.com.

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    About Pipeline Publishing, L.L.C.
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Now in its 7th year of publication, Pipeline serves as the information-conduit between the world's leading service providers and technology providers. To subscribe, visit: http://www.pipelinepub.com.

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    About Progress Software Corporation
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Progress Software Corporation (NASDAQ: PRGS) provides application infrastructure software for the development, deployment, integration and management of business applications. Our goal is to maximize the benefits of information technology while minimizing its complexity and total cost of ownership. Progress can be reached at www.progress.com or +1-781-280-4000.

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    About Yankee Group
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The people of Yankee Group are the global connectivity experts-the leading source of insight and counsel trusted by builders, operators and users of connectivity solutions for nearly 40 years. We are uniquely focused on the evolution of Anywhere connectivity, and chart the pace of technology change and its effect on networks, consumers and enterprises. Headquartered in Boston, Yankee Group has a global presence, including operations in Europe, the Middle East, Africa, Latin America and Asia-Pacific.

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    Media Inquiries:
    Paula Zimmerman
    Publisher
    Pipeline
    (312) 962 - 0120
    paula@pipelinepub.com
    www.pipelinepub.com




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SOURCE Pipeline Publishing

For further information: Paula Zimmerman, Publisher of Pipeline, +1-312-962-0120, paula@pipelinepub.com, www.twitter.com/PipelineWire Web Site: http://www.pipelinepub.com http://www.level3.com http://www.progress.com

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