VANCOUVER, Feb. 23 /CNW/ - Two years after it was introduced, ICBC's use
of facial recognition technology has had a dramatic impact on helping
to protect our customers from identity theft and fraud.
In 2010, the technology - which enables ICBC to compare a cardholder's
image with their existing image on file and with an entire database of
millions of images - played a vital role in a number of convictions.
The technology works by analyzing facial characteristics that do not
change, such as the size and location of cheekbones and the distance
between the eyes.
"We've always been proud of the security of our driver licensing system
but facial recognition technology has taken us to a new level in
protecting our customers," said Fred Hess, vice president of driver
licensing at ICBC. "We're now at the forefront of identity protection."
Here are a few of the many cases of identity theft and fraud that we
uncovered in 2010 through the use of facial recognition technology:
Kelowna: A woman attended the local driver licensing centre and took a road test
in the name of her sister. Facial recognition technology matched her
image to her own driver's licence and we learned she had actually been
prohibited from driving. Several months earlier, she was convicted of
driving while prohibited and sentenced to 14 days in jail, a $500 fine,
one year's prohibition from driving and one year's probation.
Nanaimo: We discovered that the photo of a Nanaimo resident was attached to two
different driver's licences. Our investigation discovered that one of
the identities used to obtain a B.C. driver's licence, register and
insure several vehicles, was in fact deceased. This led to the man's
arrest for 'personation with intent' and several further admissions
from him. We learned that he had obtained the fraudulent licence to
avoid his criminal history and the restrictions of his parole, and that
he had debt with ICBC which prevented him from obtaining a licence in
his own name. He pled guilty in December and was fined $5,000.
Surrey: A Surrey resident applied for a new B.C. driver's licence in Richmond
under the identity of another man, which was discovered through our use
of facial recognition technology. In working with a federal agency, it
became apparent that the gentleman was an illegal immigrant in Canada
who had previously been deported due to organized criminal activity.
Our discovery led to his arrest and his deportation in December.
Penticton: A Penticton man was ordered to pay more than $13,000 in restitution and
received a one-year conditional sentence and one-year of probation for
obtaining a B.C. driver's licence in the identity of someone who had
died at the age of five, back in 1969. The fraud went uncovered for 15
years before our facial recognition technology caught him. His motive
was to avoid the consequences of having a criminal record in his own
identity and to collect income assistance while working and collecting
employment insurance as the deceased.
North Vancouver: A man was caught in North Vancouver with a B.C. driver's licence in the
name of another person, which he had used to register and insure
vehicles while being prohibited from driving and owing debt to ICBC. To
make matters worse, he had renewed the licence four times and had more
than one at-fault claim while impersonating the other driver. He was
punished with thousands of dollars in fines and victim impact
"Facial recognition technology is now enabling security checks that were
not previously possible and helping to uncover fraud that would not
have come to light without it," said Ben Shotton, ICBC's manager of
driver licensing integrity. "It's unlikely that any of these charges
and convictions would have happened without facial recognition
technology so it's clear that it's helping to protect our customers."
"We invest approximately $8 million in fraud and investigate thousands
of cases each year because we're dedicated to protecting our customers
against fraudulent acts," said Shotton.
ICBC first began using facial recognition technology in late 2008,
shortly before launching a new B.C. driver's licence in February 2009.
The new high-tech licences are harder to alter, forge or obtain using
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