MONTREAL, Sept. 27, 2011 /CNW Telbec/ - Disnat, the online brokerage
division of Desjardins Securities, is proud to announce that for the
third year in a row, its investors have given it top rating among
Canadian discount brokers for customer satisfaction, according to a
study conducted by global marketing information services company J.D.
Power and Associates.
Fielded in May and June 2011 among 3,358 investors, the J.D. Power and
Associates 2011 Canadian Discount Brokerage Investor Satisfaction StudySM examines investor satisfaction by measuring six key factors. In order of
importance, they are: interaction; trading charges and fees; account
information/statements; account offerings; information resources and
Accordingly, in 2011, investors gave an overall average rating of 679 on
a 1,000 point scale to express their level of satisfaction with their
primary broker. Disnat got the highest cumulative score of 729 points,
particularly standing out in account information/statements and
"We are pleased with this recognition from our clients, which
materialized despite very difficult markets. The Disnat team is
persistent in doubling its efforts to consistently provide clients with
quality platforms and services, regardless of market conditions. Our
strategic plan together with our team of experienced representatives,
are an essential part of how what makes us stand out", stated Yves
Néron, Senior Vice-President and Head of Private Client Services at
For Frédéric Paquette, Vice-President and General Manager, Online
Brokerage, these results are once again the result of significant
efforts that Disnat has deployed to meet the needs of its clients. "We
are proud to have received this recognition from our clients for the
third consecutive year. It is primarily the result of teamwork, but it
also reflects our ability to listen to them. We must continue to be
responsive to our clients' needs and provide them with the necessary
tools to help them deal with today's demanding market conditions",
underscored Mr. Paquette.
About Disnat Online Brokerage
Disnat is a division of Desjardins Securities. Desjardins Securities is
a member of Investment Industry Regulatory Organization of Canada
(IIROC) and the Canadian Investor Protection Fund (CIPF).
About Desjardins Group
Awarded the coveted title "Bank of the Year 2010 - Canada" by the UK
magazine The Banker, Desjardins Group is the leading cooperative financial group in Canada
and the sixth largest in the world, with assets of over $188 billion.
Drawing on the strength of its caisse network in Québec and Ontario,
and its subsidiaries across Canada, it offers a full range of financial
products and services to its 5.8 million members and clients.
Desjardins specializes in Wealth Management and Life and Health
Insurance, in Property and Casualty Insurance, in Personal Services, in
Business and Institutional Services. As one of the largest employers in
the country and one of Canada's 10 Most Admired Corporate CulturesTM of 2010, Desjardins is supported by the skills of its 43,600 employees
and the commitment of nearly 6,000 elected officers. For more
information, visit www.desjardins.com.
* Disnat received the highest numerical score among 12 discount brokerage
firms in the proprietary J.D. Power and Associates 2011 Canadian
Discount Brokerage Investor Satisfaction StudiesSM. 2011 study is based on 3,358 responses measuring investor satisfaction
and experience. Proprietary study results are based on experiences and
perceptions of consumers surveyed in May-June, 2011. Your experiences
may vary. Visit jdpower.com/ca.
SOURCE DESJARDINS GROUP
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