Achieves 100 percent adoption for internal users within six months
CALGARY, May 10 /CNW/ - Hitachi ID Systems, a developer of identity and access management (IAM) solutions, has
made available for download from its website a case study on how the Depository Trust & Clearing Corporation (DTCC) automated its password management processes using Hitachi ID Identity
DTCC was experiencing a high volume of password management calls to its
IT help desk from more than 3,800 internal and 80,000 external users.
The organization sought a way to streamline customer service,
evaluating a range of vendors and products, ultimately settling on
Hitachi ID Password Manager (HIPM).
DTCC, through its subsidiaries, provides clearing, settlement and
information services for equities, corporate and municipal bonds,
government and mortgage-backed securities, money market instruments and
over-the-counter derivatives. In addition, DTCC is a leading processor
of mutual funds and insurance transactions, linking funds and carriers
with their distribution networks.
"Our main drivers are typically cost, efficiency and security," said Adam Bryan, DTCC managing director. "As an industry 'utility' that operates with an at-cost business
model, we are constantly seeking new efficiencies on all levels that
will drive down cost for our users while, at the same time, enhances
the level of security required for an organization that plays such a
critical role in the financial marketplace."
Hitachi ID Management Suite helps organizations manage the user
lifecycle, including access provisioning, compliance, passwords and
other authentication factors more effectively, which reduces IT support
cost, increases productivity and enhances security. The Password
Manager module features include password synchronization, self-service
reset, token management, security question enrolment, biometric
enrolment, PKI certificate management and more. The recently released
version 7.1.0 of Password Manager is the first solution on the market
to enable mobile users with corporate laptops that use cached domain
credentials to access self-service password reset, right from their
locked-out login screen. This capability, called Self Service Anywhere,
allows access to password reset and smart-card PIN reset from home, a
hotel room and even a public WiFi hot spot or aircard.
The Hitachi ID solution was initially rolled out to the internal user
population over a period of six months. Well supported by internal
marketing and the inclusion of login screen on workstations, the
application enjoyed a 100 percent adoption rate by the end of those
first six months.
Since deploying HIPM, DTCC has seen a reduction of over 25 percent in
calls to their internal and external IT help desks. This has enabled
DTCC to reassign four of 12 support staff to other, more productive,
customer service functions.
"Whenever we eliminate [manual processes] or allow client self service,
we reduce our security exposure and risks," Bryan recently told CSO
Magazine in an interview about the selection and deployment of the
Hitachi ID application.
To download the full case study, please visit http://hitachi-id.com/cgi-bin/emaildoc?document=case_study_dtcc.pdf.
About Hitachi ID Systems, Inc.
Hitachi ID Systems, Inc. is a leading provider of identity management
solutions. Hitachi ID Management Suite has been licensed by hundreds of
mid- to large-sized organizations worldwide. Hitachi ID Systems'
solutions enable organizations to effectively manage every aspect of
the user lifecycle. Hitachi ID Management Suite includes Identity Manager, Password Manager and Privileged Access Manager. Industry analyst firm, Ovum Consulting recently ranked Hitachi ID
among enterprise software powerhouses as an identity and access
management suite provider to consider, citing the company's robust
technology and exemplary customer support.
For more information about Hitachi ID Systems, Inc. and its products,
please visit the corporate web site at http://Hitachi-ID.com or call 1-403-233-0740.
Trade names of other companies used in this announcement are registered
trademarks and/or trademarks of appropriate companies.
SOURCE Hitachi ID Systems Inc.
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