CUSTOMERS SEEING RESULTS OF GO TRANSIT IMPROVEMENTS

TORONTO, May 17, 2011 /CNW/ - GO Transit customers arrived on time at their destinations 94 per cent of the time in the last fiscal year, according to the most recent on-time performance statistics for GO Transit rush hour train service.

The 94 per cent on-time performance for 2010-11 is up from 91.7 per cent in 2009-10. These new statistics were part of the GO Transit Quarterly Board Report, which were presented at the most recent Metrolinx Board meeting on April 28, 2011.

"GO is pleased to say that, even during winter months, our trains continue to get most of our customers where they need to be, on time," said GO Transit President Gary McNeil. "We have made track and maintenance improvements to reduce the length and the number of delays. Our focus is to improve the service for our customers as much as we can."

Other customer-focused improvements are also making an impact to the GO experience.

In November 2010, GO Transit launched its first-ever Passenger Charter, a set of five promises made to customers to improve their traveling experiences.

Each of these promises is graded in a report card - characterized as key performance indicators (KPIs) - which are available for the public to read online at www.gotransit.com/promise.

One of these promises - we will do our best to be on time - is just one of the promises GO is meeting. The current on-time performance for trains (94 per cent) is even higher than GO's target of 90 per cent - a figure set as a goal with the launch of the Passenger Charter.

In 2010-11, GO has also noted an increase in passengers choosing to use GO Transit. Ridership has increased 1.2 per cent, up to 57 million passengers last year.

Passengers and the public can continue to monitor improvements GO is making to improve the passenger experience. Check out www.gotransit.com/promise for the latest information.

GO Transit is a division of Metrolinx, an agency of the Province of Ontario. GO is the interregional public transit system linking Toronto with the surrounding regions of the Greater Toronto and Hamilton Area (GTHA). GO carries about 57 million passengers a year in an extensive network of train and bus services that spans over 10,000 square kilometres. Follow GO on Twitter and Facebook.

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SOURCE GO Transit

For further information: Media enquiries - Vanessa Thomas, (416) 874.5974 or Malon Edwards, (416) 874-5945

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