New extended hours aperio 2.0 branch also includes space for local
SURREY, BC, Nov. 30, 2011 /CNW/ - Coast Capital Savings is stepping up
the ante when it comes to branch design and features with the opening
of its new North Vancouver location which includes iPads loaded with a
special app that customers can use to map their way to improved
The new branch located at 845 Marine Drive in North Vancouver opened
November 30 and provides the first glimpse of the credit union's
remodeled aperioTM (Latin for "to make open") branch concept, which was introduced in
2005. The enhanced aperio 2.0 design retains some of the features of the earlier model including a
concentric, open layout, as well as additions such as a small business
gallery where local businesses can display their products.
"Our new North Vancouver branch is the first to offer iPads that
customers can use in-branch to access our Where You're At Money Chat app, designed to guide them through a step-by-step process to making
better decisions about how they manage, save, grow and protect their
money," said Kathy McGarrigle, chief operating officer, Coast Capital
Savings. "The iPad app provides a great way to use technology to
facilitate in-branch customer interaction and helps make key financial
decisions less complicated, in line with Coast Capital's mission to
provide simple financial help to our customers."
Coast Capital's Money Chat app guides customers through a series of questions intended to pinpoint
opportunities to improve their financial wellbeing. The app provides
customers with tips on how to improve their finances, based on their
responses to the questions, as well as worksheets and calculators
showing the projected results of changes they can make. Coast Capital
plans to roll out its in-branch iPads and Money Chat app at other aperio 2.0 locations that will be opening in future.
Other key features of Coast Capital's new aperio branch concept include
a "help hub" or greeter desk (which also serves as the iPads station)
and "help pods" instead of conventional counters for customer
transactions. Also making its debut is dedicated space within the
branch for local business exhibits.
"We want to send the message that Coast Capital Savings is in business
for business and we want to help our local entrepreneurs with great
products and excellent service, as well as provide them with a
prominent marketing platform in our branch," said Wayne Berg, Coast
Capital's chief commercial officer. "Each quarter, we will use our
small business gallery to provide visibility to an innovative local
business and showcase their products and services to the rest of the
Coast Capital North Vancouver branch manager Dan Dente said the goal is
to be "North Vancouver's local financial institution" and an integral
part of the community, while offering products such as the popular free
chequing account and a superior customer service experience to North
Vancouverites. He said the branch is seeking input from residents on a
community theme that will be developed for display at the branch.
"We are proud to make North Vancouver our home and thank the community
for welcoming us because we believe this is a great place to do
business," Dente said. "We invite members of the community to come in
and try out our iPad app or talk to us about how we can help with any
of their financial needs. We'd also like to hear their ideas on what
the community represents to them so we can consider it for our branch
theme which will be unveiled shortly."
Coast Capital's new North Vancouver branch will be open extended hours
Monday from 9:30 a.m. to 5 p.m.; Tuesday to Friday from 9:30 a.m. to 7
p.m.; and Saturday from 9:30 a.m. to 3 p.m.
To mark the opening of the new branch, Coast Capital staff will be on
hand next to the Lonsdale Quay Seabus Terminal on Thursday December 8
from 6:30 a.m. to 9:30 a.m. handing out free Faresaver transit tickets
or free specialty coffee coupons that can be redeemed at Brazza, a
local North Vancouver coffee house.
Coast Capital Savings Credit Union is Canada's second largest credit
union with total assets under administration of $12.3 billion, more
than 454,000 members and 51 branches in the Metro Vancouver, Fraser
Valley, and Vancouver Island regions of British Columbia. Product
innovations include Canada's first free chequing account from a
full-service financial institution and the country's most flexible
mortgage product, the You're the BossTM Mortgage, which was named 2010 Mortgage of the Year by canadianmortgagetrends.com. Coast Capital offers one of Canada's 10 Most Admired Corporate
Cultures™. It is a member of Canada's Best Managed Companies Platinum
Club and an Imagine Canada Caring Company. To learn more, visit www.coastcapitalsavings.com.
SOURCE Coast Capital Savings Credit Union
For further information:
Coast Capital Savings