MTS launches My Network Feedback App, gives customers power to report on MTS wireless networks
Free wireless app underscores MTS's commitment to improving the customer experience
WINNIPEG, June 17, 2014 /CNW/ - (TSX:MBT) MTS, Manitoba's leading full-service telecommunications provider, today announced the launch of the My Network Feedback App. This free wireless app gives MTS customers the ability to quickly and easily report wireless network service concerns as they happen or later at their convenience.
"We are proud of MTS's award-winning 4G LTE Wireless Network, but we also realize that we need to continually evolve and improve if we want to stay Manitobans' preferred wireless provider," said MTS Vice President Brand & Consumer Marketing Paul Norris. "The My Network Feedback app is another opportunity for our customers to communicate with us. We're listening to their feedback and it helps us shape the evolution of our services here in Manitoba."
MTS Wireless customers can use the My Network Feedback app to report voice or data connectivity issues to MTS, including dropped calls, coverage gaps, voice quality and slow data. For added accuracy, users can map their location and indicate whether they are indoors, outdoors or travelling. MTS will use this information to prioritize future network enhancements.
The My Network Feedback App also provides customers with useful information, including:
- MTS News - Stay in the loop and learn about the improvements MTS is making to wireless networks in your region
- Tech Tips - Tailored to keep your phone working at its best
- MTS Wi-Fi - Locate the nearest MTS Wi-Fi Hotspot where MTS Wireless and Internet customers can enjoy free Wi-Fi access
Available for all Apple, Windows and Android devices, and select BlackBerry® devices (models 9300, 9360, 9800, 9780, 9810 and 9900), the My Network Feedback App is free to download from the Apple App store, Google play, BlackBerryTM World and the Windows Phone Marketplace. No data charges will be incurred when the app is used on an MTS Wireless device (excluding MTS Prepaid Wireless Devices).
For more information about MTS's My Network Feedback App, please visit www.mts.ca/mynetworkfeedback.
MTS is Manitoba's leading wireless provider and has been meeting Manitobans' communications needs for more than a century. MTS's 4G HSPA+ Wireless Network reaches 97 per cent of Manitoba's population, while the MTS 4G LTE Wireless Network covers more than 800,000 Manitobans and was voted "the fastest mobile data network in Winnipeg" by PCMag*. To learn more about MTS's wireless products and services, go to www.mts.ca/wireless.
MTS is the leading full-service communications provider for residential and business customers in Manitoba. The company's suite of products and services include the latest in wireless technology, high-speed Internet, an award-winning IPTV service, voice services, home security, and an extensive range of business solutions. A technology leader, MTS operates advanced wireless networks using the latest 4G and Wi-Fi technologies, delivering the best coverage for Manitobans. MTS also continues to expand its world-class fibre-to-the-home network, making MTS's fastest Internet plans and Ultimate TV service available to more communities across Manitoba. MTS's momentum is fuelled by the knowledge, skills and spirit of its 3,000 Manitoba-based employees. With over 100 years of operations, MTS is rooted firmly in the community and is a proud sponsor of the MTS Centre, home to the NHL's Winnipeg Jets. MTS is wholly owned by Manitoba Telecom Services Inc. which is listed on the TSX (trading symbol: MBT). For information on MTS's products and services, please visit www.mts.ca.
Forward-looking Statements Disclaimer
This news release includes forward-looking statements and information (collectively, the "statements") about MTS's products and services that are subject to risks, uncertainties and assumptions. As a consequence, actual results in the future may differ materially from any conclusion, forecast or projection in such forward-looking statements. Therefore, forward-looking statements should be considered carefully and undue reliance should not be placed on them. Examples of statements that constitute forward-looking information may be identified by words such as "believe", "expect", "project", "should", "anticipate", "could", "target", "forecast", "intend", "plan", "outlook", "see", "set", "pending", and other similar terms.
Factors that could cause anticipated opportunities and actual results to differ materially include, but are not limited to, matters identified in the "Material assumptions" section and the "Risks and uncertainties" section of the Company's 2013 Annual Management's Discussion & Analysis and 2013 Annual Information Form, both of which are available on SEDAR www.sedar.com.
Please note that forward-looking statements reflect Management's expectations as at the date hereof. The Company disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.
*Reprinted from www.pcmag.com with permission. © 2013 Ziff Davis, Inc. All Rights Reserved.
SOURCE MTS AllstreamFor further information:
Craig Lawrence, Corporate Communications
Paul Peters, Investor Relations