Business Process Outsourcing Leader to Hire Associates at a Fourth
Location to Meet Growing Customer Demand for Number-One Satellite Radio
Company in the U.S.
NASHVILLE, TENN., February 27 /CNW/ - ClientLogic, a leading global
business process outsourcing provider that recently merged with SITEL, Corp.,
today announced the expansion of its partnership with XM Satellite Radio to
continue providing customer service, technical support and customer retention
services for XM's 7.6 million subscribers in the U.S. and Canada. ClientLogic
currently services XM Satellite Radio from contact centers in three nearshore
and offshore locations. The expansion will call for the hiring of
approximately 150 associates in a fourth ClientLogic facility located in
Huntington, West Virginia. Job seekers that are interested in joining this
talented team in Huntington are invited to apply via www.clientlogic.com or in
person at 1102 Third Avenue, Suite 501, Huntington, WV 25701.
"At XM Satellite Radio, we want to ensure that our customers' needs are
met quickly and efficiently so we can seamlessly provide access to the widest
selection of programming and content through a user-friendly environment,"
said Joe Zarella, EVP of Business Operations at XM Satellite Radio. "Our
relationship with ClientLogic has been extremely successful and we are looking
forward to expanding to a fourth facility staffed by ClientLogic's talented
and professional customer care associates."
XM Satellite Radio features more than 170 digital channels consisting of
commercial-free music channels and a variety of sports, talk, comedy,
children's and entertainment programming. XM reaches more than 7.6 million
subscribers in the U.S. and Canada, broadcasting from studios in Washington,
D.C., New York, Nashville, Tenn., Toronto and Montreal. XM Satellite Radio
originally partnered with ClientLogic because of its expertise in the consumer
entertainment and telecommunications industries and its commitment to
providing quality customer care.
"For companies in the competitive consumer entertainment industry, there
is nothing more important than creating brand loyalty through quality products
and customer service," said Julie Casteel, chief global sales and marketing
officer at ClientLogic. "We have enjoyed working side by side with XM
Satellite Radio to develop and implement a customer care strategy tailored to
the unique needs of its diverse customer base. We are thrilled to be expanding
with XM Satellite Radio once again and look forward to growing our partnership
in the months and years ahead."
About XM Satellite Radio
XM is America's number one satellite radio service with more than 7.6
million subscribers. Broadcasting live daily from studios in Washington, DC,
New York City, the Country Music Hall of Fame in Nashville, Toronto and
Montreal, XM's 2006 lineup includes more than 170 digital channels of choice
from coast to coast: the most commercial-free music channels, sports, talk,
comedy, children's and entertainment programming; and the most advanced
traffic and weather information.
XM, the leader in satellite-delivered entertainment and data services for
the automobile market through partnerships with General Motors, Honda, Toyota,
Hyundai, Nissan and Volkswagen/Audi, is available in more than 140 different
vehicle models for 2006. XM's industry-leading products are available at
consumer electronics retailers nationwide. For more information about XM
hardware, programming and partnerships, please visit http://www.xmradio.com.
About the newly combined ClientLogic and SITEL
The new company is a global Business Process Outsourcing (BPO) leader.
Formed by the merger of ClientLogic and SITEL in January 2007, the new company
meets clients' customer care and transaction processing needs through 65,000
associates in 28 countries. The new company provides world-class solutions
from on-shore, nearshore and offshore locations across 145+ facilities
throughout North America, South America, EMEA and Asia Pacific. The new
company's award-winning services provide clients with the strategic insight,
scale and diversity of offerings to ensure the best return on their customer
investment. The company is privately held and majority owned by Canadian
diversified company, Onex Corporation.
For further information: ClientLogic Shirley Loebsack, +1-615-301-7146
ShirlLoe@clientlogic.com or Schwartz Communications Dawn Sullivan/Dan
Borgasano +1-781-684-0770/+1-415-512-0770 clientlogic@schwartz-pr.com
