Community Satisfaction Survey helps OPP assess service to Ontarians

ORILLIA, ON, Jan. 3, 2014 /CNW/ - A Community Satisfaction Survey is scheduled to start in January to solicit public opinions about the services the Ontario Provincial Police (OPP) delivers to communities throughout Ontario.

The Community Satisfaction Survey is a telephone survey that randomly selects members of the public (16 years or older) who live in Ontario.  The survey takes about five to seven minutes to complete and is strictly voluntary.  Those contacted and willing to participate are asked about issues such as community security, perceptions of crime and youth issues in the community, OPP presence in the community, service delivery and even how the OPP investigates crime and enforces the law.

The information provided by those surveyed is being collected by a research consultant, R.A. Malatest & Associates Ltd. that has been retained by the Ministry of Community Safety and Correctional Services.  The information is treated confidentially and the names, telephone numbers, and addresses of those surveyed will not be included in the survey results provided to the OPP.

The results of the completed survey will be used to assist with developing the OPP Business Action Plan and the Annual Report.  The information gathered will be useful in helping the OPP set goals and objectives to improve on the services it delivers to communities throughout Ontario.

These surveys are done throughout the province on a three year schedule. Results from the 2013 survey are available on the OPP.ca website at this link.

The Provincial survey will start in early or mid-January and is expected to be completed by March 30, 2014.   We would like to thank those who participate in the Community Satisfaction Survey for taking the time to help the OPP in its Vision of "Safe Communities…..A Secure Ontario".

SOURCE Ontario Provincial Police

For further information:


Sgt. Pierre Chamberland
OPP Media Relations Coordinator

Phone: (705) 329-6878