Westcon Group Dials into Contact Center Marketplace with Vocalcom
New Distribution Agreement Empowers North American Resellers with Cost-Effective Solution to Complement Any Avaya IPO-Office Architecture
TARRYTOWN, N.Y., July 9, 2013 /CNW/ - Dialing up its market leadership as a value-added distributor of category-leading unified communications, network infrastructure, data center and security solutions with a global network of specialty resellers, Westcon Group today announced a new distribution agreement with Vocalcom, an Avaya DevConnect partner. The deal provides Westcon resellers in North America access to Vocalcom's fully-featured Contact Center solutions.
Today's announcement further builds on Westcon's newly expanded sales and technical team infrastructure, specifically designed to drive the company's mid-market focus in unified communications. The Vocalcom Hermes.Net solution -- a cost-effective offering complementing any Avaya IPO-Office architecture – will fully leverage this market strategy.
Hermes.Net is a Web-based application providing all contact center functionality via a standard browser. With a single interface for administration, monitoring, and reporting, its integrated capabilities are specifically designed to rapidly boost customer satisfaction and retention rates. Incorporating the market's leading Predictive Dialer Software, the technology significantly increases agent talk-time via real-time dialing speed management. Boosting productivity across the call center, the Dialer automatically filters busy signals, disconnected calls, fax and answering machines.
"Hermes.Net was designed to address the contact center needs of every company – including small, mid-sized and enterprise customers. With a single application, one interface, and a unified location handling all administration and reporting, Hermes.Net empowers customers worldwide to boost operational efficiency and customer satisfaction," said Anuj Kumar, General Manager Americas at Vocalcom. "Time and again, Westcon has proven its market-leadership in value-added distribution for the contact center and customer collaboration space. This announcement is the right agreement at the perfect time – helping further expand our universe of dedicated resellers."
For more than 20 years, Westcon has offered premier unified communications solutions to generate new revenue opportunities for reseller partners worldwide. The distributor's broad range of value-added services include pre- and post-sales, technical support, and implementation programs. Westcon's teams provide rich technology experience to continuously build the presence of its global partners.
"Westcon delivers a unique value proposition that many competitors lack. It's our deep commitment to distributing highly strategic products -- in conjunction with comprehensive value-added services -- that ensures the success of our resellers," said Steve Bernard, Vice President of Westcon Group North America. "Vocalcom's top-tier solution will have an immediate impact -- generating new business opportunities for partners across the United States and Canada. As the contact center suite competes with high end, standalone solutions at a very competitive price point, resellers should be very excited about new margin opportunities. Vocalcom also easily integrates with other vendors such as Cisco – providing even greater market opportunities for partners."
Hermes.Net can be installed on any server with no hosting restrictions. With an open back-end, the solution delivers easy integration and installation to power rapid deployment. Avaya DevConnect certified, the technology facilitates entry into the small- and medium-sized enterprise. Heremes.Net is fully approved to work with Fujitsu servers, offering resellers a complete hardware/software package via Westcon.
For more information on Westcon Group and Vocalcom, please visit: http://us.westcon.com/content/vendors/vocalcom/hermesnet. For more information on Westcon, please "Like" our Facebook page or track our LinkedIn page.
About Westcon Group
Westcon Group, Inc. is a value added distributor of category-leading unified communications, network infrastructure, data center, and security solutions with a global network of specialty resellers. Westcon's teams create unique programs and provide exceptional support to accelerate the business of its global partners. Strong relationships at every level of the Westcon Group organization enable partners to receive support tailored to their needs. From global logistics and flexible customized financing solutions to pre-sales, technical and engineering assistance, the company works with partners to respond with agility and speed to changing market conditions so they can achieve the fastest time to revenue. Westcon Group's portfolio of market-leading vendors includes: Cisco, Avaya, Brocade, Polycom, Check Point, and Blue Coat. For more information, please visit www.westcongroup.com.
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