InterGlobe Technologies Takes the China Advantage to the Travel World
IGT marks its entry into China with the opening of Guangzhou hub to cater to the growing APAC market
GURGAON, India, Feb. 19, 2013 /CNW/ - InterGlobe Technologies (IGT), the leading provider of integrated IT-BPO solutions to the travel and hospitality industry, launched its Guangzhou delivery center today. Designed to expand its operations and accelerate its globalization process, this facility houses 150 seats with the capacity to grow significantly by FY13-14 in-line with client demands. It is positioned to offer BPO and IT outsourcing services to travel corporations worldwide who are focusing on growing markets in the Asia Pacific region. Opening of this center comes after IGT's foray into Dubai and Manila in the last few years and indicates IGT's determination to accelerate its expansion to growing markets.
The company's decision to set up operations at Guangzhou is based on the fact that it has one of the largest concentrations of outsourcing enterprises in China, excellent infrastructure, talent pool with multi-lingual capabilities, supportive government policies and the ease of doing business. In addition, China is taking giant leaps towards becoming champion of software & service outsourcing in the world.
The Guangzhou delivery center will provide business process services such as customer service, airline reservations, flight disruption support, back office services, multi-language support and consulting in the Airline, Travel Management (TMC) and Hospitality industry. IGT already has a client base comprising of large TMCs and Airlines in the geography.
Vipul Doshi, Chief Executive Officer‚ InterGlobe Technologies, said, "China's current outsourcing market is growing significantly as China has the talent pool and cost structure and is the most sought after market today. Our decision to set up base at Guangzhou adds significant value to the China business and professional landscape and gives us access to internationally benchmarked business processes."
He further added, "Companies in Asia Pacific region are seeking to optimize business performance and generate growth through improvement and management of business processes and technology. The China centers will increase our capabilities to deliver services in Cantonese and Mandarin and will enable IGT to scale its business process transformation and technology management capabilities according to market needs."
IGT is also looking to cater to American and European travel corporations setting shop in the fast growing Asia Pacific geography while continuing to add value to businesses in this region and stay ahead in this competitive and dynamic travel landscape.
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