BCAA ranks highest in customer satisfaction among home insurance providers in Western Canada

BURNABY, BC, Dec. 20, 2012 /CNW/ - BCAA Insurance has been awarded the highest satisfaction ranking among home insurance providers in Western Canada by renowned consumer research group, J.D. Power and Associates.

Widely recognized for its customer satisfaction research, J.D. Power and Associates, an independent and trusted market researcher, conducted its annual study that measures home insurance policyholder experiences with their primary insurers. Five factors were considered: customer service, price/premium, policy offerings, billing/payment and claims.

BCAA is honoured to receive this ultimate form of recognition and attributes its success to the entire BCAA team for its commitment to do the right thing for its customers. The organization also thanks its Members and customers for the opportunity to earn their trust.

BCAA has a proud history of serving British Columbians for over 105 years, and currently offers home, auto, travel and life insurance in its 27 locations and Customer Contact Centre throughout the province.

The 2012 Canadian Home and Auto Insurance Customer Satisfaction StudySM is based on 7,716 total responses measuring 13 providers in Western Canada (AB, BC, MB, SK) and measures consumer satisfaction with home insurance providers. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2012. Your experiences may vary. For the complete ranking, visit jdpower.com.

About BCAA
BCAA is one of the most trusted organizations in British Columbia, serving one-in-four B.C. households. With over 800,000 Members, BCAA provides an array of award-winning home, auto and travel insurance products and services, and roadside assistance. Members can also benefit from CAA Dollar rewards, savings on BCAA insurance products and exclusive offers at Show Your Card & Save locations throughout the province. BCAA has a proud history of serving British Columbians for over 105 years, over $400 million in annual sales, 27 locations and over 800 employees. BCAA has also received the 2012 J.D. Power and Associates award for "Highest Customer Satisfaction among Home Insurance Providers in Western Canada". To learn more about the benefits of BCAA Membership, visit www.bcaa.com. For more information on the BCAA Road Safety Foundation visit www.BCAARoadSafety.com

SOURCE: British Columbia Automobile Association

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Editor's notes: 
A photo is available. For further information, or to request an interview or the photo, please contact:

Niela Melanio
BCAA Public Affairs and Media Specialist
Office: 604-268-5342
Cell: 778-228-8859
Email: niela.melanio@bcaa.com