Team from Bécancour Tim Hortons Recognized as one of Chain's Hospitality All-Stars
Quebec restaurant team finalists in chain-wide competition for fastest, friendliest service
OAKVILLE, ON, Nov. 22, 2012 /CNW/ - A Tim Hortons restaurant team from a small Quebec town with only one Tim Hortons, has been recognized as one of the best among the company's nearly 100,000 employees in a chain-wide competition to identify the fastest and friendliest teams who deliver the best customer service.
The company's Tim Cup Challenge pitted nearly 900 restaurants across Canada and the United States against each other in an event that measured their speed, order accuracy and friendliness. The team from Bécancour, "Les Invincibles", beat out nearly 200 other Quebec restaurants to be recognized as hospitality champions in their province and move on to the final competition.
"We know people have many restaurant options these days but we know our amazing restaurant teams are an important part of why our guests come back time and time again," said Sandra Sturgess, Director of Hospitality, Tim Hortons. "We wanted to celebrate our teams in a fun way so we created the national Tim Cup Challenge to recognize and reward those team members who provide the best customer service."
The final national competition was held yesterday in Ottawa and while another team took the top honour, the Bécancour finalists received $2,000 per team member and of course, bragging rights for being the fastest and friendliest Tim Hortons in Quebec.
About Tim Hortons Inc.
Tim Hortons is one of the largest publicly-traded restaurant chains in North America based on market capitalization, and the largest in Canada. Operating in the quick service segment of the restaurant industry, Tim Hortons appeals to a broad range of consumer tastes, with a menu that includes premium coffee, espresso-based hot and cold specialty drinks including lattes, cappuccinos and espresso shots, specialty teas, fruit smoothies, home-style soups, fresh Panini and classic sandwiches, wraps, hot breakfast sandwiches and fresh baked goods, including our trademark donuts. As of September 30th, 2012, Tim Hortons had 4,138 systemwide restaurants, including 3,365 in Canada, 755 in the United States and 18 in the Gulf Cooperation Council. More information about the Company is available at www.timhortons.com. Follow Tim Hortons on Twitter: www.twitter.com/timhortons.
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