Moneris and Semafone Partner to Provide Secure Contact Centre Experience
Pre-Integrated Solution Provides Comprehensive PCI DSS Compliance
TORONTO, Oct. 16, 2012 /CNW/ - Moneris Solutions, Canada's largest credit and debit card processor, today announced a new partnership with Semafone Limited, a U.K.-based company that provides contact centre payment security software solutions. Together the organisations will deliver industry-leading Payment Card Industry Data Security Standards (PCI DSS) compliance solutions for the contact centre environment.
The integrated payment solutions will combine Moneris' PCI Compliant eSelectPlus enterprise payment platform with Semafone's patented technology to provide cardholders with the same confidence and security when completing credit card transactions over the phone that they would experience in traditional retail and e-commerce transactions. The partnership between Moneris and Semafone demonstrates Moneris' commitment to delivering strategic value to its merchants through identifying and meeting their needs.
"Although e-commerce is increasingly popular in the retail sector, merchants and consumers still value the one-on-one customer engagement of contact centres, as demonstrated through consistent transaction volumes in this payment channel," said Jeff Guthrie, Chief Sales and Marketing Officer at Moneris. "Moneris' partnership with Semafone is a crucial step in providing confidence to consumers that contact centre engagement is a safe, secure and trustworthy payment- processing option. We are always looking for solutions that will bring value to our merchants, and this partnership addresses the real issues our customers face in this space."
As the credit card industry continues to strive for the reduction of card data compromise, the contact centre environment is a recent segment of payment security to be evaluated against prevailing security standards. Cardholder data security remains the number one priority throughout the payments landscape and new PCI requirements for the protection of this data within the contact centre are expected to have a significant impact on the industry.
"Moneris' expertise and reputation in the North American payments space makes it an ideal company to partner with," said Stu Carty, head of sales for Semafone in North America. "Through our combined offering, merchants in both Canada and the USA will be able to take advantage of a pre-integrated payment solution to help them address changing security requirements - without major impact to their business systems and processes - while significantly reducing their overall annual PCI DSS compliance engagement and expense."
About Moneris Solutions
As one of North America's largest providers of payment processing solutions, Moneris offers credit, debit, wireless, and online payment services for merchants in virtually every industry segment and processes more than three billion transactions annually. Through its Ernex division, Moneris offers electronic loyalty and stored-value gift card programs. With more than 350,000 merchant locations, Moneris provides the hardware, software and systems needed to improve business efficiency and manage payments. For more information please visit www.moneris.com.
Founded in 2009, Semafone is the global leader in secure voice transactions. The company provides an innovative solution which takes contact centres out of scope of PCI DSS regulations for telephone payments. Semafone allows the call - and the call recording - to continue as normal while the customer enters their credit card information using the telephone keypad. Card data is sent directly to the bank, avoiding the need for contact centre agents to hear or see card details.
Merchants worldwide invest in Semafone to prevent theft, fraud, and data breach, and also to save money in PCI DSS compliance. Semafone's technology was awarded a patent in June 2012 for its unique ability to allow customers to enter card details into a telephone keypad, masking the tones so that contact with a call centre or service agent need not be interrupted. The company won the Emerging Technology award in the 2012 METAwards, organised by the Merchant Risk Council (MRC). Further information about Semafone is available at www.semafone.com.
SOURCE: MONERIS SOLUTIONS CORPORATIONFor further information:
Natasha Dos Santos
MAVERICK Public Relations
416.640.5525 ext. 248